Push installation fails for a target client.
The following error message appears in the task log:
NetVault Backup installer for the core package failed with error 1.
There are several reasons why an installation can fail. The information in the installation log file can help you diagnose and troubleshoot the issue. You can find the log file in the system temporary directory. (The TEMP environment variable for system account determines the location of this directory; this path is typically set to %windir%\Temp.)
Depending on the stage at which the installation process fails, the installer may create a file named netvault_{GUID}_install.log or bitrock_installer.log (or bitrock_installer_nnn.log).
If you are unable to resolve the issue, contact Quest Technical Support.
When performing a VSS-based backup, if the VSS writer fails to generate a snapshot, the job fails.
The log messages show the following errors:
• |
Delete the existing shadow copies. (You can use the Vssadmin or DiskShadow utilities to delete the shadow copies.) |
Cannot modify TCP/IP socket buffer size on Windows.
On Windows, the registry settings must be modified to increase the TCP/IP buffer size. For more information about these settings, see the KB article https://support.microsoft.com/en-us/kb/823764 from Microsoft.
The restore job reports the following error:
The trace logs contain the following messages:
Corrupt index file, version number invalid.
On NetVault Backup Server 10.0.5 and later, the Plug-in for Data Copy creates index version 4, which is incompatible with earlier versions of NetVault Backup. A client running NetVault Backup 10.0.1 or an earlier version cannot read these index files, causing the restore job to fail.
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