License violation when running a backup with Recovery Manager for AD. (4220610)

The following warning occurrs during a backup:

"License violation: Total number of user accounts in backed up domains (xxxxx) exceeds licensed number (xxxxx)"

The Recovery Manager for Active Directory application counts all enabled user accounts in Active Directory (both user and iNetOrgPerson objects), when determining if the user is in compliance with their activation license. Disabled user accounts are not counted by Recovery Manager.

For example, if you have 10,000 users in your Active Directory, but 1,000 accounts are disabled, then Recovery Manager will only count 9,000 users. Recovery Manager performs license counts at the time a backup is created by the application, and when a backup is unpacked, just before performing a restore.

RESOLUTION 1: (The environment is going to stay at the same size or grow).

1. Contact Sales at sales@quest.com to purchase a new license appropriate to the number of users in the environment.
2. Open the RMAD console
3. Right click the top Recovery Manager for Active Directory node and select About | License.
4. Click Install License, then browse or type the path to the updated license file (*.asc) that was sent by sales and click OK.
5. Confirm that the number of licenses purchased now exceeds the number of licenses allocated, then click Close.

RESOLUTION 2: (The environment is currently over the size limit due to unused and/or inactive accounts).

1. Disable and/or delete inactive accounts using Active Directory Users and Computers.
2. Rerun the backup process to confirm that the license warning is no longer coming up.

RESOLUTION 3: (Currently sites and/or domains are being backed up or have been backed up that are no longer need).

1. Open the RMAD console
2. Right click the top Recovery Manager for Active Directory node and select About | License.
3. Select the unnecessary domain, then click Revoke.
4. If ABSOLUTELY SURE that backups are no longer needed, click Yes.
5. Confirm that the number of licenses purchased now exceeds the number of licenses allocated, then click Close.

Affects all versions of Recovery Manager for AD before version 7.1.4.