How to manually uninstall Recovery Manager for Active Directory (4361476)

First try using the Microsoft Uninstall Utility which can help resolve the following issues:

• Corrupted registry keys on 64-bit operating systems
• Corrupted registry keys that control the update data
• Problems that prevent new programs from being installed
• Problems that prevent existing programs from being completely uninstalled or updated
• Problems that block you from uninstalling a program through Programs and Features in Control Panel

1. Download the Utility from here: https://support.microsoft.com/en-sg/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
2. Run the file MicrosoftProgram_Install_and_Uninstall.meta.diagcab
3. Select Uninstalling
4. Select the program to uninstall, for example Recovery Manager for Active Directory
5. Click Next
6. Click Yes
7. Try uninstalling again using Programs and Features
8. If the uninstall is successful, manually remove the installation directory. Note: If you are installing a new version of the product, do not delete any old files or folders that may be needed, such as backups
9. Remove the Backup Agents and Forest Recovery Agents if applicable

If you are still not able to uninstall, please try the following:

1. Open Registry editor
2. Browse to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall
3. Find the entries that mention 'Quest Recovery Manager for Active Directory'
4. Find the 'UninstallString' key, double click it and copy the value. The value contains the full command needed to uninstall the product
5. If the uninstall still fails using the command from the UninstallString, the entire registry will need to be searched for Quest Recovery Manager, deleting each entry found and then removing the program directories as well as the Backup file location (if you are not installing a new version) if it was changed from the default path:
    - C:\ProgramData\Quest\Recovery Manager for Active Directory
    - ..\Program Files\Quest\Recovery Manager for Active Directory
6. If the backups are stored on the DCs, they will need to be manually deleted (if you are not installing a new version)
7. Uninstall the Backup Agent from each DC if applicable
8. Uninstall the Forest Recovery Agent from each DC if applicable