Issue
The following type of entry may be recorded as a failed item, and an error in the EV Export log file:2013-11-22 06:21:33Z|TRACE|P:9740|T:41|Envelope|<< ReconstructEnvelope [2730.2783 ms]
2013-11-22 06:21:33Z|TRACE|P:9740|T:36|Envelope|<< ReconstructEnvelope [847.4419 ms]
2013-11-22 06:21:33Z|ERROR|P:9740|T:19|MapiWrapper|Could not create envelope message
EXCEPTION: System.OutOfMemoryException: Error in IMessage.SaveChanges: MAPI_E_NOT_ENOUGH_MEMORY
ulVersion: 0
Error: There is not enough free memory to run this program. Quit one or more programs, and then try again.
ulLowLevelError: 99
ulContext: 0
at Interop.Redemption.RDOAttachmentsClass.Add(Object Source, Object Type, Object Position, Object DisplayName)
at
ArchiveShuttle.Module.EVExportModule.MapiWrapper.CreateEnvelopeMessage(String
p1BodyText, IList`1 recipientList, IList`1 recipientTOList, IList`1
recipientCCList, IList`1 recipientBCCList, IList`1 distributionLists,
IList`1 distributionListsTO, IList`1 distributionListsCC, IList`1
distributionListsBCC)2013-11-22 06:21:33Z|TRACE|P:9740|T:16|Envelope|<< ReconstructEnvelope [969.7283 ms]
2013-11-22 06:21:33Z|TRACE|P:9740|T:27|Envelope|<< ReconstructEnvelope [1032.2254 ms]
2013-11-22 06:21:33Z|TRACE|P:9740|T:11|Envelope|<< ReconstructEnvelope [378.6667 ms]
2013-11-22 06:21:33Z|TRACE|P:9740|T:9|Envelope|<< ReconstructEnvelope [392.1463 ms]
2013-11-22 06:21:33Z|TRACE|P:9740|T:20|Envelope|<< ReconstructEnvelope [398.4459 ms]
2013-11-22 06:21:33Z|TRACE|P:9740|T:38|Envelope|<< ReconstructEnvelope [452.795 ms]
2013-11-22 06:21:33Z|ERROR|P:9740|T:19|Envelope|NO ENVELOPE CREATION BUT AUTH P1 FOUND
2013-11-22 06:21:33Z|TRACE|P:9740|T:19|Envelope|Envelope is:
P1=”true”>Content
Control-acctcontentcontrol-acct@xyz.com
P1=”true”>abcabc@gmail.com2013-11-22 06:21:33Z|TRACE|P:9740|T:19|Envelope|<< ReconstructEnvelope [7594.642 ms]
2013-11-22 06:21:33Z|ERROR|P:9740|T:19|ItemExport|Other Error occured
EXCEPTION: System.OutOfMemoryException: Error in IMessage.SaveChanges: MAPI_E_NOT_ENOUGH_MEMORY
ulVersion: 0
Error: There is not enough free memory to run this program. Quit one or more programs, and then try again.
ulLowLevelError: 99
ulContext: 0
at Interop.Redemption.RDOAttachmentsClass.Add(Object Source, Object Type, Object Position, Object DisplayName)
at
ArchiveShuttle.Module.EVExportModule.MapiWrapper.CreateEnvelopeMessage(String
p1BodyText, IList`1 recipientList, IList`1 recipientTOList, IList`1
recipientCCList, IList`1 recipientBCCList, IList`1 distributionLists,
IList`1 distributionListsTO, IList`1 distributionListsCC, IList`1
distributionListsBCC)at ArchiveShuttle.Module.EVExportModule.Envelope.Reconstruct(XDocument doc, String originalMessageId, String messageFileName)
at ArchiveShuttle.Module.EVExportModule.Envelope.Reconstruct(IArchiveMetaData cmMetaData, String messageFileName)
at ArchiveShuttle.Module.EVExportModule.ItemExport.ExportItem(EVExportResult item, Boolean useEnvelope)
2013-11-22 06:21:34Z|TRACE|P:9740|T:23|Envelope|<< ReconstructEnvelope [323.044 ms]
2013-11-22 06:21:34Z|TRACE|P:9740|T:33|Envelope|<< ReconstructEnvelope [213.9162 ms]
2013-11-22 06:21:34Z|TRACE|P:9740|T:28|Envelope|<< ReconstructEnvelope [203.3965 ms]
2013-11-22 06:21:34Z|TRACE|P:9740|T:36|Envelope|<< ReconstructEnvelope [196.0249 ms]
Solution
This type of message can not always go through the journal extract and envelope reconstruction process which Archive Shuttle uses to migrate a journal archive. There are a number of options to move forward:
a/ Use the ‘download’ link on the Failed Items screen
b/ Use the Enterprise Vault Advanced Search page to locate the item, and extract it from there to PST
c/ Use 64bit version of the EV Export module on bridgehead server with 64bit Outlook and EV console and retry the failed items
Note: Later versions of Enterprise Vault do the envelope reconstruction as part of the EV API, so the above may not be seen.
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