VaultDR Online backup for Linux fails with "Timeout expired while waiting for BB agent" (4045581)

Date: Jul 08
Product & Version: All NVBU
OS Version: Linux
Module & Version: VaultDR Online 3.0
Application version: N/A


Symptoms:

When running a VaultDR Online backup for Linux, the backup starts and create the boot image, but after a three minute delay fails with the error messages

Error 2008/07/03 11:28:57 372 Data Plugin vdrtest Timeout expired while waiting for BB agent
Error 2008/07/03 11:28:57 372 Data Plugin vdrtest Failed to enter msg loop
Error 2008/07/03 11:28:57 372 Data Plugin vdrtest Failed to backup system images
Information 2008/07/03 11:29:01 372 Data Plugin vdrtest Reading message from standard input

Information 2008/07/03 11:36:43 372 Data Plugin vdrtest Writing table of contents ...
Information 2008/07/03 11:37:14 372 Data Plugin vdrtest ERROR: Unable to write table of contents


Reason:

VaultDR Online uses the Storix component to create a bootable image out of the currently running Linux installation during backup. It needs to generate a list of files on the system before actually initiating the backup, and during this time the VaultDR Online plugin just waits for Storix to connect back. If Storix takes too long, the backup is aborted.