Resolution:
- download the K1000 6.4.522 agent from
https://support.quest.com/k1000-systems-management-appliance/download-new-releasesManual Download
- Download the k1000_agents_x.x.xxxxx.kbin file and save it locally.
- Open a browser session to http:// ikbox /admin/.
- Click Settings › Provisioning › Update Agent Settings.
- Click on the Browse button under the Manually Upload Agent Bundle section, and browse to the downloaded file.
- Select “Upload”.
- Wait until the bundle finishes uploading and applying.
- At the top of the page, verify the labels are what you want (or select All Devices), and then click the Enabled checkbox to allow already provisioned clients to be upgraded to the new version of the agent.
- Click “Save”.
Automatic Download
- Open a browser session to http:// ikbox /admin/.
- Click Settings › Appliance Updates › Agent.
- Click “Check for Update”.
- You should be taken to the K1000 Server logs.
- Go to Settings › Provisioning › Update Agent Settings.
- Verify the agent version listed in the Available Agent Bundle Section.
- Click “Advertise”.
Wait until the bundle finishes applying. - At the top of the page, verify the labels are what you want (or select All Devices), and then click the Enabled check box to allow already provisioned clients to be upgraded to the new version of the agent.
- Click “Save”.
Verify the Bundle Installation
Verify that the client bundle was updated successfully by checking that the information in these locations match the expected version:
(Replace "ikbox" with the IP or hostname of your K1000)
- The version on Settings | K1000 Agent | Advanced Provisioning (http://ikbox/adminui/provision_config.php)
- The version shown on Settings | K1000 Agent | Agent Updates from Kace | Loaded K1000 Agent Updates (http://ikbox/adminui/client_update.php) in the Samba file share (\\ikbox\client\agent_provision\windows_platform)
- The the Samba file share \\ikbox\client\agent_provision\mac_platform and \\ikbox\client\agent_provision\rpm_platform
Agent Behavior
After you enable the client bundles as instructed above, the agents will update automatically when they check in.
First, they will perform an inventory and then they will upgrade, if necessary. After the upgrade, they may not inventory again for several hours. This means that the agent version that is reported in inventory will be inaccurate for a period of time. You must wait for the agent to check in again to report the new information (or force a second inventory).
https://support.quest.com/kb/111219