Resolution for Performance Analysis for Oracle
Here are the steps to uninstall agents manually on UNIX and Windows for Performance Analysis for Oracle. The procedure is the same for the middleware installation and the collector installation.
A) Stop all the StealthCollect agent processes, which are still running
Unix
Perform the following to shutdown processes on middleware host:
- Go to the following directory:
//agents/bin - Issue the following command:
./quest_launcher_daemon shutdown - Verify all processes are stopped:
ps -ef | grep quest
ps -ef | grep - If necessary, kill any processes remaining:
kill -9
Windows
- go to Services window, find the service named QAM Launcher service
- right click the service and select Stop
B) Remove the installation
Unix
- Go to the following directory:
- //agents/StealthCollect/7.0
- If you want to remove only one instance on a middleware server delete the folder
rm -rf - In the 7.0 version there is an addtional folder that would need to be removed from the middleware host located in the following location
agents\StealthCollect\data - If you want to remove a complete middleware installation delete the complete installation:
rm -rf < PA install dir>
Windows
- Remove the QAM Launcher service (required for both Performance Analysis for Oracle and Performance Analysis for Oracle versions)
(NOTE: Perform this only if there is one monitored instance on the monitored host using the service QAM Launcher ; if there are more than one instances being monitored by PA on this server and they are both installed on the same port, ie sharing the QAM Launcher service, then do not remove the QAM Launcher service) - Open a Windows command prompt and go to:
//agents/bin - Run the following to remove the service QAM Launcher from Windows Services
quest_launcher.exe -unregister - Exit the Windows command prompt
- If you want to remove only one instance on a middleware server delete the folder in ...\\agents\StealthCollect\7.0\
- In the 7.0 version there is an additional folder that would need to be removed from the middleware host located in the following location:
agents\StealthCollect\data - If you want to remove a complete middleware installation delete the complete installation ...\< PA install dir
Resolution for Performance Analysis for SQL Server:
Please be sure to perform the following steps to make sure the agent is completely uninstalled.
Here are the steps to do the manual brute-force uninstall of the agents for Performance Analysis for SQL Server:
MONITORED HOST
- Shut down the agent by stopping the QAM Launcher service.
- Unregister the service:
a) Open a command prompt
b) cd to /agents/bin
c) run "quest_launcher.exe 3566 -unregister"
d) exit command prompt - Remove the /agents/ directory.
If it is a single-tier install, you are done. If you have a separate middleware server, see below.
MIDDLEWARE HOST
If you are not monitoring any other servers and want to completely remove the middleware, you can repeat the above steps on the middleware. However, if your middleware is being used by other collector agents, you will want to follow the below instructions instead:
- Stop the "QAM Launcher 3566" service.
- Navigate to \agents\SC_MSSQL\7.0\ directory.
- Remove or rename the HOST-INSTANCE directory where HOST is the monitored hostname and INSTANCE is the instance name.
- Navigate to \agents\SC_MSSQL\data\ directory.
- Remove or rename the HOST-INSTANCE directory where HOST is the monitored hostname and INSTANCE is the instance name.
- Restart "QAM Launcher 3566" service.
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