Category
Tema
Subtema
How to Enable or Disable Remote Desktop on macOS (4373509)
Need to enable or disable the Remote Desktop on macOS devices. ... In order to Remote the device a third-party application must be used. ... <br><br>This command is available on all managed macOS devices.
Android for Work Setup Failed (4373537)
<ul><li>Android 11 and up</li><li>Samsung S22 and S23 Devices</li></ul> <span><span class="ui-provider bxr bxs bxt bxu bxv bxw bxx bxy bxz bya byb byc byd bye byf byg byh byi byj byk byl bym byn byo byp byq byr bys byt byu byv byw byx byy byz" dir="ltr">In order to <strong>enroll </strong>the affected device, </span></span><strong>SKIP</strong>
Quest Ideas portal for KACE (4294599)
The Quest Ideas forum is the best way for you to get your voice heard! ... At KACE, we collect the feedback and feature requests that are posted on this portal and take it all into consideration since our customers are what make us great!
KACE Connect stopped reporting location (4259107)
Devices no longer seem to be reporting location information in KACE Cloud. ... This seems to happen more often and to more iOS devices since iOS 15 was released. ... For reference please see: https://support.apple.com/en-us/HT202070
How to obtain Android package IDs for app usage restrictions (4372386)
KACE Cloud has the capability to limit what apps can be used by users. ... This can be more helpful for system apps that are not in the OS app stores. ... Here we plan to demonstrate how to use the Inventory information to obtain this information.
How to upload a new DEP Token (4372893)
DEP Token expired and need to upload a new one. ... </li><li>Click <strong>your name</strong>
Your Windows device is already connected to your organization (4372794)
Need to enroll a Windows device, but a message saying:<br>Something went wrong. ... <p><img src="https://prod-support-images-cfm.s3.amazonaws.com/KB_kA06R000000V3E7SAK_device managed.jpg" style="width: 687px;height: 409px;"></img></p>
What would happen when a different user is assigned to an existing device? (4371873)
The device loses its current setup when it was assigned to a different user.<br><br> An enrollment process was done for a new device under an admin user, now the device was assigned to a new user.
Unable to Exit Kiosk Mode (iPad OS) (4371887)
Not able to exit the Kiosk Mode once it's started from KACE Cloud. ... </li></ol> <strong>As a reference:</strong> ... If the Kiosk mode is enabled directly on the iPad, the Kiosk mode can be exited by clicking the Home button 3 times.
Android - Can't open this app (4371904)
Users may experience an issue with fully managed Android devices, where, after initial setup, all apps become inaccessible. ... The device displays an error message: "Can't open this app - You do not have permission to perform this action.
Configure FileVault using PRK (4371710)
The purpose of this document is to describe best practices to create encryption and decryption certificates to enable filevault setup.<br>This implementation assumes that the administrator knows how to apply this configuration to the devices using a Policy in step C. Following these best practices, admins can successfully create and manage FileVault encryption and decryption certificates.
How to extend a trial (4276653)
If you're running a trial subscription, you will have access to a button for renewal that will allow you to automatically renew for another 30 days if you need more time. ... Subscription information is listed on the Settings page, including subscription type, start and end dates, and available licenses.
Maximize your Endpoint Management Capabilities with KACE Cloud (4271454)
Maximize your Endpoint Management Capabilities with KACE Cloud <div>As a KACE administrator, you take proactive efforts in managing the devices within your environment of a “heavier form factor”.
What information is stored and how is it handled in KACE Cloud? (4276374)
What information is stored and how is it handled in KACE Cloud? <p>KACE Cloud stores every customer’s data in a separate database, and each database is encrypted. ... <p><span>We do not retrieve any emails, photos, text messages, contacts, phone logs, or other personal data from the device, nor do we access the camera or microphone.
How to configure Link Managed Google Play Organization (4272325)
Need to configure the Link Managed Google Play Organization. <p><span><strong>Prerequisite:</strong></span></p> ... <p><span>Linking your Managed </span><span>Google</span><span> </span><span>Play</span><span> Organization with KACE Cloud is a prerequisite for enabling Android enrollment and Android app management.</span></p>
Installation errors if Google Play Terms of Service is not accepted (4285080)
This error appears when apps are deployed in the deployments history of the android devices: The admin of the enterprise has not accepted the Managed Google Play Terms of Service, the admin can visit play.google.com/work to accept them.
macOS: Local user not created during DEP device enrollment (4272786)
When trying to create a local admin account on a macOS device during enrollment using Apple’s Automated Device Enrollment Program (DEP), the admin account may not be created. ... This is most likely due to a missing setting in the DEP profile.
Mac is not getting the DEP profile during setup (4276363)
If a macOS device has been installed and is already running the macOS Setup Assistant before the device has been added to the correct KACE Cloud server in Apple Business Manager and assigned to the desired Device Enrollment Program (DEP) profile in KACE Cloud, then the device will not pick up the MDM DEP settings from Apple.
Profile Installation Failed The profile "com.kace.cloud.mobileconfig.mdmconfig" must be installed interactively (4272315)
To get the phone un-bricked it seems that DFU mode might be the only way out, but possibly un-assigning the device from the DEP profile, resetting, and then upgrading to the latest version of iOS, then re-assigning the device and resetting it would be the easiest thing to do, but this maybe will not work.
How to have the Kace Connect report location without the application being opened? (4280872)
<div>Need to know if there a way to have Kace Connect report location without the application being opened. ... Location services are on and set to always Background refresh is enabled.</div> <span>iOS will not load an application without the user opening it, so it has to be opened the first time.
Performance issues with the Outlook app for iPhone 6, 7 and SE (4251920)
If the device is enrolled with KACE Cloud and Outlook is managed, it reacts very slowly and cannot be used. ... The app is performant on unmanaged iOS devices. ... The app works without problems on devices that are newer than an iPhone 7.
Video: LDAP Sync Service - Upgrade (4315925)
<span>Video: LDAP Sync Service - Upgrade</span> <p>###VIDEO:[6154292840001]###</p> LDAP Sync Service - Upgrade
I clicked the Forgot Password link and I'm not receiving the Password Reset email (4252232)
Clicked Forgot Password link but no Reset Password email is being sent.
Video: FileVault Management Walk-through (4315686)
FileVault Management Walk-through ###VIDEO:[6124969733001]###
Decommission process after a subscription or trial expires (4271484)
Once a KACE Cloud subscription or trial expires, we begin a decommission process, which will ultimately destroy the tenant 60-days after expiration. ... Should you make a decision that you do want to renew/continue the service before this final step, please notify your Account / Renewals Rep., which is much more time efficient than restarting a subscription or trial.
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