Database dashboard shows "Data retrieval is in progress..." even if agent is collecting data normally.
This issue also presents as:
The Management Server logs show messages like these:
INFO [Data-4-thread-9868] com.quest.nitro.service.topology.TopologyService - Exceeded maximum update attempts for object foglight-5:DBSS_Instance:c2224364-7001-4811-90df-6d0d1795bf83:10 datasource=foglight-5:foglight-5.
INFO [Data-4-thread-9852] com.quest.nitro.service.topology.TopologyService - Exceeded maximum update attempts for object foglight-5:DBSS_Agent_Model:831bc062-44ee-4bee-9ed2-9d1565711b24:12 datasource=foglight-5:foglight-5.
Using Clear Agent Data and Clear Agent Model Data as in the resolution for KB 4225903 fails to complete with errors in the Management Server logs like:
ERROR [dfbrrgqnwn-0] com.quest.wcf.core.module.function.FunctionManager - Error executing script id=system:core_commons.deleteTopologyObjectsTask name="'Delete Topology Objects Task' from the System module Administration/Management Server/Commons"
message: com.quest.nitro.service.sl.interfaces.scripting.ScriptingException: com.quest.nitro.service.sl.interfaces.scripting.ScriptAbortException: com.quest.nitro.service.topology.CacheOptimisticLockException: Object has been modified.foglight-5:DBSS_Instance:c2224364-7001-4811-90df-6d0d1795bf83:10 datasource=foglight-5:foglight-5
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