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Título
For OOTB ServiceNow (SNOW) Integration, will the corresponding SNOW incident be closed once the Foglight alarm is cleared? -
Descripción
For OOTB ServiceNow (SNOW) Integration, will the corresponding SNOW incident be closed once the Foglight alarm is cleared (either auto-cleared or manually) or does someone have to go into the SNOW interface to close/cancel the incident? -
Resolución
If the alarm is cleared/closed in Foglight, there is no impact in SNOW but if incident is canceled/closed in SNOW then Foglight will auto synchronize with it.
STATUS
Enhancement request FOGGENERAL-I-312 has been submitted to development for consideration in a future release of Foglight.
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ID de defecto
FOGGENERAL-I-312