Error: Image Upload does not get past 0% in Resource Manager across DISuite application (E149912)

Error: Image upload not getting past 0% into Resource Manager in DISuite application

Symptoms: 

When user tries to upload an image across Resource Manager module, user image field never passes 0% and this issue is not specific to any file-formats.. i.e. jpg, bmp and png files of differing sizes. 

Resolution:

• Check the Tomcat LOGS and it will reflect error something like this -- 

Caused by: java.io.FileNotFoundException: "C:\Program Files\Apache Software Foundation\Tomcat 8.5\webapps\erwinDISuite"\Settings\UserSettings\200x200.jpg (The filename, directory name, or volume label syntax is incorrect)

• To resolve this error, check the iccdocuments.properties located in --> \Apache Software Foundation\Tomcat 8.5\webapps\erwinDISuite\WEB-INF\configuration\properties and then check the DocumentsPath and ApplicationPath for the DISuite 

1. DocumentsPath should be the file-drive where DISuite is installed which creates a folder as MappingManager. This should be

   DocumentsPath=C:/MappingManager

2. ApplicationPath should be the path for the DISuite which is the link to access the application. This should be

   ApplicationPath=http://localhost:8080/MappingManager

Once these paths are mentioned and saved correctly, try restarting the Tomcat service (delete the log-files) and then check the uploading of the image into DISuite application. Attached snapshot for reference

If still there any issue(s), please check the Tomcat LOGS and then root-cause the issue.

If there are any issues or questions feel free to open a ticket with support: https://support.erwin.com/hc/en-us/requests/new