How to fix error 2738 on windows 7 64 bit (4288485)

INTERNAL USE ONLY:

Error Message

Error 2738. Could not access VBScript run time for custom action.".

Symptoms:

Error appears when Installing erwin DM 2018 R1 (64-bit) on Windows 7 64-bit

Resolution

To resolve this issue please open a command line window as Administrator, which requires clicking Start typing cmd in the search box, then right-clicking on the cmd.exe program and choosing Run as Administrator.

Next paste the following in the command line and hit enter.

reg delete “HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}” /f

That previous command removes the incorrect entry for VBScript support on 64-bit Windows 7. Next you need to make sure VBScript is properly registered by typing:

c:\windows\syswow64\regsvr32 vbscript.dll

or simply regsvr32 vbscript.dll if you are already in the syswow64 directory. After following these steps you should be able to install your program without issue.