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Title
How to upgrade the DR Series system software? -
Description
How to upgrade the DR Series system software?
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Cause
Upgrade File for DR4300e, DR4300, and DR6300 -
Resolution
For more information on this topic, please see the DR Series System Administration 4.0 Web-based Training
Download the correct upgrade file from our website:
https://support.quest.com/dr-seriesTo upgrade the DR Series system software, please check the latest Administrator guide to make sure it still applies to your version.
https://support.quest.com/dr-series/technical-documentsComplete the following for DR4300e, DR4300, and DR6300:
1. Using the DR Series system GUI, select Support, and click the Software Upgrade link (or select Support/Software Upgrade).The Software Upgrade page is displayed.
2. Type the path of the software upgrade file in the Select the upgrade file from local disk (or click Browse..., and navigate to the location where you downloaded the system software upgrade file).
3. Select the software upgrade file, and click Open.4. Click Start Upgrade.
When you initiate a DR Series system software upgrade, the navigation panel displays only the Support page and the Software Upgrade option.The administrator that initiated the software upgrade (known as the initiator administrator) sees a System Information pane that displays an alert and upgrade status, and the Current Version and Upgrade History versions of the DR Series system software listed in the Software Info pane.There are only three possible outcomes during a DR Series system software upgrade operation:Upgrade has completed successfully - no reboot is required.Upgrade has completed successfully - but a reboot is required (click Reboot in the Software Upgrade page).Upgrade has failed.NOTE: If the DR Series system software upgrade operation fails, you should contact technical support to rectify the cause that lead to the failure. It is advised to open up a support ticket and speak to a technical support engineer.
https://support.quest.com/create-service-request
NOTE: The DR Series system only supports the copying of upgrade images and diagnostics files to and from the system using WinSCP. The DR Series system does not support the copying or deleting of any other file types using WinSCP. To use WinSCP to copy DR Series software upgrade and diagnostics log files, ensure that the File Protocol mode is set to SCP (Secure Copy) mode.
NOTE: You can use other SCP tools with the DR Series system, but you cannot use these other SCP tools to copy other types of files to or from the DR Series system.
Refer to the DR4000 or DR6000 series Administrator Guides for more information.https://support.quest.com/dr-series/dr4300e/technical-documents