Get Live Help
From Dell Open Manage Server Administrator (OMSA):
From the Rapid Recovery Web UI Console > Appliance Tab > Controllers View:
Note: Due to discovery of "SAS PHY Layer" did not complete within 120 seconds due to possible SAS, Signal Cable improperly connected to the mid-plane.
The main goal is to force the re-detection of the SAS PHY channel and make sure that improperly connected cables are not the root cause of the issue.
After the steps are performed, the hard drives should be displayed this way from the Rapid Recovery Web UI> appliance tab > controllers option
NOTE: If the issue persists after properly reseating these component, more than likely a part replacement will be necessary, please contact support and we will be more than glad to assist you fix this issue.
NOTE: Power cycle (Dell Servers) — Turn off the system and disconnect it from the electrical outlet; press and hold the power button during approximately thirty seconds, reconnect the power cables, and restart the system