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Title
DL Appliance shows the hard drive slots 0:1:14 thru 0:0:17 as removed/missing and major failure error from the appliance tab\ controllers option -
Description
The appliance tab shows the hard drive slots 0:1:14 thru 0:0:17 as removed/missing and major failure error from the controllers option.
Symptoms
From Dell Open Manage Server Administrator (OMSA):
From the Rapid Recovery Web UI Console > Appliance Tab > Controllers View:
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Cause
The root cause of this issue is described in more detail on KB 228282, cause section.
Note: Due to discovery of "SAS PHY Layer" did not complete within 120 seconds due to possible SAS, Signal Cable improperly connected to the mid-plane.
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Resolution
The main goal is to force the re-detection of the SAS PHY channel and make sure that improperly connected cables are not the root cause of the issue.
- First, try performing a power cycle as requested by the OEM Vendor. However, if the issue persists continue with the next step.
- The following server internal components need to be reseated with the power turned off and the power cables unplugged from both power supplies.
- SAS Cable
- Signal Cable
- Midplane (optional)
After the steps are performed, the hard drives should be displayed this way from the Rapid Recovery Web UI> appliance tab > controllers option
NOTE: If the issue persists after properly reseating these component, more than likely a part replacement will be necessary, please contact support and we will be more than glad to assist you fix this issue.
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Additional Information
NOTE: Power cycle (Dell Servers) — Turn off the system and disconnect it from the electrical outlet; press and hold the power button during approximately thirty seconds, reconnect the power cables, and restart the system