DSP: Multiple credential prompts while logging into web console after product upgrade (4324943)

DSP: Multiple credential prompts while logging into web console after product upgrade

After upgrading Directory Sync Pro/Active Directory Pro from version 19.x to 20.x each login to the web console requires entering username and password multiple times. It looks like each part of the page requires a separate authorization, e.g. to open Actions I am required to enter my credentials 10-15 times to have this page open. If password prompts are ignored, the page opens but does not show any data

If the credentials being used is the administrator account and is a member of the BTDirsyncPro group. then something was corrupted or malformed during the upgrade process

Uninstall and reinstall the Dirsync product

Make a back up of SQL db
Uninstall our product
Reboot
Install the new version
Select the existing SQL database so you are not starting from scratch and all licenses and user syncs will be in place
Reboot
Open the console and confirm there are multiple credential prompts

Contact support if this does not resolve the issue.