-
Title
Client fails to install on terminal server or client computer with an Error 1721 -
Description
Upon upgrade to Desktop Authority 9.x, installation of the Desktop Authority 9.x client fails to install on terminal servers and user computers. When verifying if client is installed via Add/Remove Programs (or Programs and Features, depending on the OS), Desktop Authority 8 client is still installed. When attempting to manually remove the client (still 8.x client), the Error 1721: “There is a problem with this Windows Installer Package”, is displayed.
The following error may also be encountered:
Product: ScriptLogic Desktop Authority: Computer Agent -- Error 1714. The older version of ScriptLogic Desktop Authority: Computer Agent cannot be removed. Contact your technical support group. System Error 1612.
Sign In Required
You need to be signed in and under a current maintenance contract to view premium knowledge articles.