Frequently Asked Questions (FAQ) when upgrading to the latest version (4271428)

Please see the Resolution below for:

• Common questions asked when upgrading to the last version.
• How to upgrade to the latest version of KACE Desktop Authority.
• License needs for upgrading
• Prerequisites and requirements
• Post upgrade operations.

Q:  Is my License current? 
A:  Click on the Registration link in the lower right hand corner, to verify if the information is correct.

Q:  Has the way licenses are counted changed?

A:  Yes, starting in v9.3 the way licenses are counted was corrected.  Please see Frequently asked questions regarding Desktop Authority licenses Sol. 186762

Q:  What do I do if my license is not current?
A:  Please see Sol. 227837 "Missing a current copy of the KACE Desktop Authority license (Register.ini) or licensing assistance is needed".

Q:  If I am on version 8.1.2, even with a current license, do I need a new license file?
A:  Yes, a new license file must be obtained from the License department. Please be aware that KACE Desktop Authority version 8.1.2 is no longer supported. Please see this link: Desktop Authority life cycle. You should upgrade to the latest KACE Desktop Authority release at your earliest convenience. You can download the latest KACE Desktop Authority release using this link.

Q:  What version of KACE Desktop Authority can I upgrade from? 
A:  9.3 or greater. If you are in previous versions please read the solution SL4310 "Upgrade path for Desktop Authority 9.x (SL4310) Knowledge Base Article"

Q:  What are the hardware and software requirements?
A:  See the System Requirements.

Q:  What’s new/changed in version 11.x?
A:  See the latest Release Notes.

Q:  What do I need to do if I’m on a version 8.1.2 or prior?
A:  Please Contact Support to acquire the appropriate installation files, depending on the version you need to upgrade from.
     The upgrade path is 5.6 > 6.5.2 > 7.8.1 >8.1.2 > 9.x >11.x.

Q:  What do I need to do if I am on a version prior to 9.3?
A:  Please Contact Support to acquire the appropriate installation files, depending on the version you need to upgrade from.
     The upgrade path is 5.6 > 6.5.2 > 7.8.1 >8.1.2 > 9.x > 11.x.  Make sure antivirus exceptions are included for that version.

Q:  What do I need to do to prepare for the upgrade?
A:  Please see Solution 118314 "How to backup Desktop Authority before upgrades and for disaster recovery".

Q:  Can we set another Desktop Authority server for testing purposes before going in production?
A:  Yes, you can see Solution SL4652 "Member Server Scenario".

Q:  What do I need to consider if I have, or plan to have, a 2012 R2 server involved in the upgrade (Only If you have 2003 servers or XP running in your environment)?
A:  Please see Solution 126004 “Windows Server 2012 R2 will not communicate with or accept traffic from older operating systems“ for the registry change needed.

Q:  How do I upgrade/migrate if I have a remote SQL server?
A:  Please see Solution 105120 "How to migrate and upgrade Desktop Authority using a remote SQL installation".

Q:  How do I upgrade/migrate if I have a local instance of SQL and want to move it to a new KACE Desktop Authority server?
A:  Please see Solution 105346 "Upgrade to version 9.x with server migration and a local SQL installation".

Q: Can the 9.1 or prior version profiles be imported to version 11.x?
A: No, this has not been tested.  Please see upgrade path for version 11.x.

Q: Can the 9.2 or 9.3 profiles be imported to version 11.x?
A: Yes.

Q: What SQL versions are supported?
A: KACE Desktop Authority 11.0 supports Microsoft SQL Server version 2008, 2008 R2, 2012, 2014, 2016 and 2017.  Version 11.x also supports SQL 2019.

Q: I have the latest Microsoft Exchange 2016 and Windows Server 2016 in my network. Are they compatible with DA version 11.x?
A: Please see Solution 215289 “Support for Exchange 2016 and Server 2016”.

Q: Is Microsoft Office 365 compatible with Desktop Authority 11.x?
A: Please see Solution 213505 “Support for Microsoft Office 365”.

Q: I am planning on upgrading the DA installation on a new server.
A: Please see Solution SL4189 on "How to migrate Desktop Authority and it’s local databases to another server".

1. Upgrade the services by going to Deployment Setting | Server Manager| Service Management then select every server and right-click on it, then select "Administrative Service" | "Upgrade".
2. Do you have a GPO for KACE Desktop Authority on the domain?  Make sure it’s updated/incremented.
3. If using a new server with old Databases, the source server name must be reviewed under Deployment Settings | Server Manager | Replication options.
4. Replicate all files.