This article aims to provide KACE customers with information on how to contact technical support in and answer some Frequently Asked Questions (FAQs) to assist in resolving common issues. ... Custo...
KACE Desktop Authority does not contain support for Arabic characters due to character set limitations in KiXtart and other modules. ... Unfortunately, there is no way to work around this limitation.
Is there a list of FAQ's to review before upgrading to the latest version?
Please see the section "Before an upgrade to Windows 10" in <a href="https://support.quest.com/desktop-authority/kb/208444" target="_blank">KB 208444</a>.
<span style="color: #222222;font-family: Arial, Verdana, sans-serif;background-color: #ffffff;">Click <a href="https://support.quest.com/contact-us/licensing" target="_blank">here </a>to visit our ...
Click here to request a new license key with the updated maintenance date for versions prior to Desktop Authority 11. ... Click here to Contact Licensing and request the new license type for Deskto...
How to subscribe to RSS Feeds/Product Notifications to opt into support notifications to receive emails about the latest software patches, version releases, and updates to our Knowledge Base. ... (...
Desktop Authority’s log files are used to track information about users logging onto the network and the computer they are logging on from. ... During the installation of Desktop Authority, the ins...
"Index was outside the bounds of the array." ... A possible cause is the certificate that was selected during the configuration. ... For the installation or upgrade, use the Kace Desktop Authority ...
Need to know what Java version is using KACE Desktop Authority when using the Expert Assis remote management tool and the Remote Control option. ... <p>KACE Desktop Authority is using OpenJDK which...
2- The Administrative Service is in querying or calculating status and never stops. ... Microsoft DCOM authentication hardening was applied to the server affecting the communication between the Adm...
Error at login: “The Profile List file is not correctly signed and will not be processed.” ... The affected machine is not getting updated information from the authenticating Domain Controller due ...
How to add trusted sites to Internet Explorer using the registry element in KACE Desktop Authority. ... 2. Expand the profile that the new settings will be created under. ... 9. Use the information...
The User Management profiles and Computer Management Profiles need to be imported/exported using the KACE Desktop Authority Manager for the restoration and backup of profiles. ... To export one or ...
The number of machines listed in Managed Devices (within the last 3 days) is incorrect. ... The licensing count shown on the Registration page is a reflection of how many machines have checked in t...
Not all the machines in the domain are showing up in the Managed Computer Inventory report, or the Seats Used do not match the actual number of machines in the environment. ... Not all the machines...
<p>Even though a home directory can be mapped through Desktop Authority, it is recommended and a Best Practice that ADUC be used to map a user's home directory. ... </p> ... <ul><li>When a home...
KACE Desktop Authority (DA) is a powerful tool used to simplify the management of Windows environments. ... Like any complex software, there may be challenges when migrating or updating it. ... Thi...
I need to purchase additional licenses.
How to schedule a computer restart using Application Launcher. ... Sometimes a computer reboot is required to finish an installation process or due to a specific condition. ... Under Client Configu...
How to disable the logoff and shut down alert that KACE Desktop Authority will display when elements are required to run at these times. ... When KACE Desktop Authority (DA) runs at logoff or shut ...
RESULT: 6=The handle is invalid ... or ... Return Code: [6] The handle is invalid The Administrative service on the Domain Controller is not able to correctly assist with the upgrade/install admini...
How to edit the Driver Installation group policy to allow non administrators to install printers. ... Privilege Manager for Windows does not elevate the users permission to allow for printer driver...
The .ico is not getting applied to the shortcut even when it's pointing to the right path with permission for everyone. ... This is happening only with the Windows 11 machines. ... <br><br>If t...
Either “Sign In” if you have already registered in the portal, or register. ... Next, enter the product name in the “Enter your product to find support” section, select the product and click the "G...
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