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DateRelevanceViews Displaying 1-25 of 1279
Contacting KACE Technical Support (4377313)

This article aims to provide KACE customers with information on how to contact technical support in and answer some Frequently Asked Questions (FAQs) to assist in resolving common issues. ... Custo...

Product(s): KACE Asset Management Appliance, KACE Cloud, KACE Service Desk, KACE...
Last Updated On: 10/17/2024
NA rating | 9 views
FAQ
Does Kace Desktop Authority contain support for Arabic Character? (4275565)

KACE Desktop Authority does not contain support for Arabic characters due to character set limitations in KiXtart and other modules. ... Unfortunately, there is no way to work around this limitation.

Product(s): KACE Desktop Authority
Last Updated On: 7/4/2023
NA rating | 249 views
FAQ
Is there a list of FAQ's to review before upgrading to the latest version? (4262846)

Is there a list of FAQ's to review before upgrading to the latest version?

Product(s): KACE Desktop Authority
Last Updated On: 6/29/2023
NA rating | 272 views
FAQ
What do I need to know before I upgrade my computer to Windows 10? (4293470)

Please see the section &quot;Before an upgrade to Windows 10&quot; in <a href="https://support.quest.com/desktop-authority/kb/208444" target="_blank">KB 208444</a>.

Product(s): KACE Desktop Authority
Last Updated On: 5/7/2023
NA rating | 812 views
FAQ
How can I get Licensing Assistance? (4276445)

<span style="color: #222222;font-family: Arial, Verdana, sans-serif;background-color: #ffffff;">Click <a href="https://support.quest.com/contact-us/licensing" target="_blank">here </a>to visit our ...

Product(s): KACE Desktop Authority
Last Updated On: 5/7/2023
2 rating | 266 views
FAQ
I've renewed maintenance, how can I get an updated license key with the new maintenance date? (4280955)

Click here to request a new license key with the updated maintenance date for versions prior to Desktop Authority 11. ... Click here to Contact Licensing and request the new license type for Deskto...

Product(s): KACE Desktop Authority
Last Updated On: 5/7/2023
1 rating | 318 views
FAQ
How to subscribe to RSS Feeds/Product Notifications (4316478)

How to subscribe to RSS Feeds/Product Notifications to opt into support notifications to receive emails about the latest software patches, version releases, and updates to our Knowledge Base. ... (...

Product(s): On Demand Recovery, On Demand Audit, Recovery Manager for AD Disaster...
Last Updated On: 12/16/2024
1 rating | 13759 views
Knowledge Article
How to disable Logging (4268635)

Desktop Authority’s log files are used to track information about users logging onto the network and the computer they are logging on from. ... During the installation of Desktop Authority, the ins...

Product(s): KACE Desktop Authority
Last Updated On: 11/21/2024
NA rating | 1031 views
Knowledge Article
Manager Service install Fails "Index was outside the bounds of the array" (4225268)

"Index was outside the bounds of the array." ... A possible cause is the certificate that was selected during the configuration. ... For the installation or upgrade, use the Kace Desktop Authority ...

Product(s): KACE Desktop Authority
Last Updated On: 11/5/2024
NA rating | 509 views
Knowledge Article
What Java version is using the Expert Assist Java Launcher application? (4371103)

Need to know what Java version is using KACE Desktop Authority when using the Expert Assis remote management tool and the Remote Control option. ... <p>KACE Desktop Authority is using OpenJDK which...

Product(s): KACE Desktop Authority
Last Updated On: 11/5/2024
NA rating | 257 views
Knowledge Article
Business logic error Access denied when installing the Administrative Service or Administrative Service always querying (4369715)

2- The Administrative Service is in querying or calculating status and never stops. ... Microsoft DCOM authentication hardening was applied to the server affecting the communication between the Adm...

Product(s): KACE Desktop Authority
Last Updated On: 11/5/2024
NA rating | 1041 views
Knowledge Article
Error "The Profile List file is not correctly signed and will not be processed" (4281007)

Error at login: “The Profile List file is not correctly signed and will not be processed.” ... The affected machine is not getting updated information from the authenticating Domain Controller due ...

Product(s): KACE Desktop Authority
Last Updated On: 10/30/2024
1 rating | 2178 views
Knowledge Article
How to add trusted sites to Internet Explorer using the registry element in Desktop Authority (4268703)

How to add trusted sites to Internet Explorer using the registry element in KACE Desktop Authority. ... 2. Expand the profile that the new settings will be created under. ... 9. Use the information...

Product(s): KACE Desktop Authority
Last Updated On: 10/11/2024
NA rating | 1655 views
Knowledge Article
How to import or export a User Management Profile or Computer Management Profile (4266675)

The User Management profiles and Computer Management Profiles need to be imported/exported using the KACE Desktop Authority Manager for the restoration and backup of profiles. ... To export one or ...

Product(s): KACE Desktop Authority
Last Updated On: 10/14/2024
NA rating | 793 views
Knowledge Article
"Managed Devices" count on the Registration page is incorrect (4263038)

The number of machines listed in Managed Devices (within the last 3 days) is incorrect. ... The licensing count shown on the Registration page is a reflection of how many machines have checked in t...

Product(s): KACE Desktop Authority
Last Updated On: 10/10/2024
NA rating | 386 views
Knowledge Article
Not all the machines in the domain are showing up in reports (CLSID) (4228223)

Not all the machines in the domain are showing up in the Managed Computer Inventory report, or the Seats Used do not match the actual number of machines in the environment. ... Not all the machines...

Product(s): KACE Desktop Authority
Last Updated On: 10/10/2024
NA rating | 175 views
Knowledge Article
How to create and map a users Home Directory or Home Folder (4317855)

<p>Even though a home directory can be mapped through Desktop Authority, it is recommended and a Best Practice that ADUC be used to map a user&#39;s home directory. ... </p> ... <ul><li>When a home...

Product(s): KACE Desktop Authority
Last Updated On: 10/3/2024
NA rating | 746 views
Knowledge Article
How to migrate Desktop Autority (4372869)

KACE Desktop Authority (DA) is a powerful tool used to simplify the management of Windows environments. ... Like any complex software, there may be challenges when migrating or updating it. ... Thi...

Product(s): KACE Desktop Authority
Last Updated On: 10/3/2024
NA rating | 1409 views
Knowledge Article
How do I purchase additional licenses? (4044588)

I need to purchase additional licenses.

Product(s): Rapid Recovery, Toad Edge, Content Matrix, ControlPoint, Essentials for...
Last Updated On: 9/27/2024
1 rating | 6406 views
Knowledge Article
How to schedule a reboot using Application Launcher using a User Profile (4284565)

How to schedule a computer restart using Application Launcher. ... Sometimes a computer reboot is required to finish an installation process or due to a specific condition. ... Under Client Configu...

Product(s): KACE Desktop Authority
Last Updated On: 9/25/2024
NA rating | 739 views
Knowledge Article
How to disable logoff and shutdown alert (4272848)

How to disable the logoff and shut down alert that KACE Desktop Authority will display when elements are required to run at these times. ... When KACE Desktop Authority (DA) runs at logoff or shut ...

Product(s): KACE Desktop Authority
Last Updated On: 9/20/2024
NA rating | 916 views
Knowledge Article
Client does not upgrade or install, The handle is invalid, return code 6. (4289795)

RESULT: 6=The handle is invalid ... or ... Return Code: [6] The handle is invalid The Administrative service on the Domain Controller is not able to correctly assist with the upgrade/install admini...

Product(s): KACE Desktop Authority
Last Updated On: 9/6/2024
NA rating | 1119 views
Knowledge Article
How to edit a GPO to edit the Driver Installation policy to allow non-admins to install printers (4225529)

How to edit the Driver Installation group policy to allow non administrators to install printers. ... Privilege Manager for Windows does not elevate the users permission to allow for printer driver...

Product(s): Safeguard Privilege Manager for Windows, KACE Desktop Authority
Last Updated On: 7/30/2024
NA rating | 7074 views
Knowledge Article
Windows 10 or 11 the Shortcut Icon is blank when .ico file is located on a UNC Path (4371743)

The .ico is not getting applied to the shortcut even when it&#39;s pointing to the right path with permission for everyone. ... This is happening only with the Windows 11 machines. ... <br><br>If t...

Product(s): KACE Desktop Authority
Last Updated On: 7/18/2024
NA rating | 1252 views
Knowledge Article
How to download a product (4276726)

Either “Sign In” if you have already registered in the portal, or register. ... Next, enter the product name in the “Enter your product to find support” section, select the product and click the "G...

Product(s): Recovery Manager for AD Disaster Recovery Edition, Active Administrator...
Last Updated On: 6/25/2024
NA rating | 3117 views
Knowledge Article
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