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MessageStats 7.7.2 - Report Pack for Exchange ActiveSync Release Notes

Quest® MessageStats® Report Pack for Exchange ActiveSync® 7.7.2

Quest® MessageStats® Report Pack for Exchange ActiveSync® 7.7.2
These release notes provide information about the Quest® MessageStats® Report Pack for Exchange ActiveSync® release.

About MessageStats Report Pack for Exchange ActiveSync 7.7.2

The MessageStats Report Pack for Exchange ActiveSync allows you to gather information from Exchange IIS log files and to view reports about ActiveSync servers, ActiveSync users, and ActiveSync-compatible mobile phones and other ActiveSync-compatible mobile devices.

The report pack extends existing core MessageStats gatherings to include information specific to ActiveSync servers. The report pack also extends the MessageStats Server Uptime gathering to include ActiveSync server statistics for the ActiveSync Server Uptime report. The core MessageStats database is extended to include ActiveSync information. The installer installs the Report Pack Task Processor and the new ActiveSync reports.

New features

This release includes a priority fix:

Fix for failing Exchange gatherings after customer installed Microsoft security patch KB5001779 on Exchange servers. After customers installed the Microsoft security update KB5001779 (released April 2021) on their Exchange servers, all PowerShell-related gathering tasks on the Exchange servers failed with the error “The syntax is not supported by this runspace. This can occur if the runspace is in no-language mode.” (255528)

Known issues

MessageStats 7.7.2 supports an in-place upgrade from 7.4 or 7.4.1. If you have an earlier version (6.5.1 to 7.3) of MessageStats, you must first upgrade to 7.4.1 and then upgrade 7.4.1 to 7.7.2.

When you upgrade the MessageStats Exchange ActiveSync report pack from version 7.3 to 7.4.1, during the installation process when the installer is removing 7.3, a task dialog appears that says that the installer is “Waiting for the Global Schema Cache” The process will retry until it fails. The installer is looking for the gsc.xml in the old location but it now resides in Quest\MessageStats.


You can ignore this message. Click OK and continue with the installation. The report pack will be upgraded without any issues.


The Exchange ActiveSync Device Inventory report can contain the wrong OS version number for some Apple devices. This can occur when a user updates the OS on the device to a newer version and ActiveSync fails to update the Device User Agent that is stored in the user’s mailbox.


Delete the device partnership information stored in the user’s mailbox. The next time that the device is synchronized, new device partnership information is written to the mailbox. The new information contains the correct Device User Agent value.

To delete device information from one or more mailboxes, use the Remove-ActiveSyncDevice PowerShell cmdlet.


Attachments that are downloaded by mobile mail apps that do not follow the Microsoft ActiveSync protocol to fetch an attachment (using the Sync command instead of the GetAttachment or ItemOperation commands) may not be counted in the Exchange ActiveSync User Email Attachments report.


If you are upgrading from MessageStats release versions 6.5.1 to 7.3, you must first upgrade to version 7.4.1 and then upgrade to version 7.7.2.

If you upgrade from MessageStats 7.3 to 7.4.1, your existing Exchange ActiveSync gathering tasks are no longer able to run.


Open each task in the task wizard and re-save all the task properties. The existing tasks can now be re-run.


Though the Run Now with Override menu option works with the Exchange ActiveSync Devices gathering task, it does not work with the IIS Log Files gathering task.


When you are gathering from an Exchange 2010 server, you must run the Exchange ActiveSync Devices gathering task on a MessageStats task execution server that is in the same Active Directory forest as the Exchange mailbox server from which it is gathering.


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