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Foglight for Exchange 7.1.0 - User Guide

Navigation basics Exploring the Foglight for Exchange dashboards Managing Exchange agents Reporting on your Exchange environment Foglight for Exchange views
Role views Exchange Server views Site views Cluster views Description of Embedded views
Agent State view Alarms view Auto Attendant Calls view Auto Attendant Directory Access view Auto Attendant General view Auto Attendant Transfers view Cached LDAP Searches/sec view CAS AB Load view CAS AB Service view CAS Control Panel Load view CAS Load view CAS OAB Download view CAS RPC Client Access view CAS RPC Client Access Load view CAS RPC HTTP view Client Access Features view Cluster Database Details view Cluster Storage Group Details view Cluster Summary and Resource Information view Cluster Summary view Clusters Listing view CPU view Disk view Domain Controllers view Edge Agent view Edge Transport Features view Exchange Roles Server Summary view Exchange Server Roles view (reference information) Exchange Servers in This Cluster view Exchange Servers view (Exchange Cluster Environment Summary) Exchange Servers view Host Monitor view Hub Transport Features view IP Address view Mailbox Features view Mailbox Store Assistant view Managed Availability Recovery Action Results view Memory view Network view Processes LDAP Read Time view Resource Utilization view Roles Listing view Roles Explorer view Role Features State view Roles Top 3 view Server Health view Server Listing view Servers in Site view Servers In This Site view Site By Category view Site Listing view Store Calendar Attendant view Store Client Search view Store Content Indexing view Store Database view Store Public Load view Store Resource Booking view Store RPC Client Throttling view Store Transport view Store User Load view Summary and Resource Information view Top 3 CPU Consumers view Top 3 Memory Consumers view Top 3 Network Consumers view Top 3 Storage Consumers view Total LDAP Read Time On All DCs view Total Long-Running LDAP Operations On All DCs view Transport Dumpster view Transport Edge Sync view Transport Extensibility Agent view Transport Load Store Drivers view Transport Queues view UM Availability view UM Call Answer General view UM Call Answer view UM Fax view UM General Current view UM General view UM Subscriber Access Calendar view UM Subscriber Access Directory view UM Subscriber Access General view UM Subscriber Access Message view Unified Messaging Features view Windows Services view
Foglight for Exchange rules Running diagnostic tests Managing Exchange metrics

Transport Queues view

To display this view, enable the Transport Queues Group in the Transport Detail section of the Metrics Management dashboard. When this collection group is enabled, this view is added to the Edge Transport or Hub Transport views on the Roles navigation tab in the Exchange Explorer dashboard.

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NOTE: There is also a Transport Queues view displayed by default for both the Edge Transport and Hub Transport roles. See Exchange Server Roles view - Edge Transport - Transport Queues view and Exchange Server Roles view - Hub Transport - Transport Queues view for information on these default views.
 
Table 143. Transport Queues view
Description

This view displays additional metrics for the transport queues on the selected Exchange server, which are gathered when the Transport Queues collection group is enabled.

Data displayed

Active Mailbox Delivery Queue Length. This counter displays the number of messages in the active mailbox queues.

 

Active Non-SMTP Delivery Queue Length. This counter displays the number of messages in the Drop directory that is used by a Foreign connector.

 

Retry Non-SMTP Delivery Queue Length. This counter displays the number of messages in a retry state in the non-SMTP gateway delivery queues.

Where to go next

Drill down on:

 
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Clicking a counter in this view displays a metrics popup that describes the counters, provides more detailed data points, and lists current alarms for the selected metric.

UM Availability view

To display this view, enable the UM Availability Group in the Unified Messaging Detail section of the Metrics Management dashboard. When this collection group is enabled, this view is added to the Unified Messaging views on the Roles navigation tab in the Exchange Explorer dashboard.

 
Table 144. UM Availability view
Description

This view displays additional metrics for the Unified Messaging availability on the selected Exchange server, which are gathered when the UM Availability collection group is enabled.

Data displayed

Calls Disconnected. This graph charts the following metrics over the specified time interval:

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Calls Disconnected by UM on Irrecoverable External Error. Shows the number of calls disconnected after an irrecoverable external error occurred.
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Calls Disconnected on Irrecoverable Internal Error. Shows the number of calls that were disconnected after an internal system error occurred.
 

Calls Disconnected by UM on Irrecoverable External Error/sec. This graph charts the number of calls disconnected after an irrecoverable external error occurred in the last second.

 

Incomplete Signaling Information. This counter displays the number of calls for which the signaling information was missing or incomplete.

 

Maximum Calls Allowed. This counter displays the length of time that the server concurrently processed the maximum number of calls allowed.

 

Name TTSed. This counter displays the number of times the system used Text-to-Speech (TTS) to create an audio version of the display name of a subscriber.

 

Queued OCS User Event Notifications. This counter displays the number of notifications that have been created and not yet submitted for delivery.

 

Spoken Name Accessed. This counter displays the number of times the system retrieved the recorded name of a user.

 

Total Worker Process Call Count. This counter displays the number of calls handled by this UM worker process.

 

Worker Process Recycled. This counter displays the number of times a new UM worker process has been started.

Where to go next

Drill down on:

 
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Clicking a graph or counter in this view displays a metrics popup that describes the counters, provides more detailed data points, and lists current alarms for the selected metric.

UM Call Answer General view

To display this view, enable the UM Call Answer General Group in the Unified Messaging Detail section of the Metrics Management dashboard. When this collection group is enabled, this view is added to the Unified Messaging views on the Roles navigation tab in the Exchange Explorer dashboard.

 
Table 145. UM Call Answer General view
Description

This view displays general call answer performance metrics for the Unified Messaging role on the selected Exchange server, which are gathered when the UM Call Answer General collection group is enabled.

Data displayed

Greetings and Voice Message Size. This graph charts the following metrics over the specified time interval:

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Average Greeting Size. Shows the average size of recorded greetings that have been retrieved by the Unified Messaging server.
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Average Recent Voice Message Size. Shows the average size of the last 50 voice messages that have been left for subscribers.
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Average Voice Message Size. Shows the average size of the voice messages left for subscribers.
 

Average Time for Answering Rule Evaluations. This graph charts the average time it takes to determine if one or more call answering rules apply to a call answering call. It provides a comparison against the computed average for the specified time interval.

NOTE: This metric applies to Exchange Server 2010 only.
Where to go next

Drill down on:

 
•
Clicking a graph in this view displays a metrics popup that describes the counters, provides more detailed data points, and lists current alarms for the selected metric.

UM Call Answer view

To display this view, enable the UM Call Answer Group in the Unified Messaging Detail section of the Metrics Management dashboard. When this collection group is enabled, this view is added to the Unified Messaging views on the Roles navigation tab in the Exchange Explorer dashboard.

 
Table 146. UM Call Answer view
Description

This view displays call answer performance metrics for the Unified Messaging role on the selected Exchange server, which are gathered when the UM Call Answer collection group is enabled.

Data displayed

Call Answering. This graph charts the following metrics over the specified time interval:

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Call Answering Calls. Shows the number of diverted calls that were answered on behalf of subscribers.
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Call Answering Escapes. Shows the number of times a caller pressed the * key to connect to another user instead of leaving a message.
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Call Answering Missed Calls. Shows the number of times a diverted call was dropped without a message being left.
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Call Answering Voice Messages. Shows the total number of voice messages that were submitted for delivery because the calls were answered of behalf of subscribers.
 

Voice Messages/sec. This graph charts the total number of voice messages that were submitted for delivery per second because the calls were answered of behalf of subscribers. It provides a comparison against the computed average for the specified time interval.

 

Calls Disconnect. This graph charts the following metrics over the specified time interval:

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Calls Disconnected by Callers During UM Audio Hourglass. Shows the number of calls during which the caller disconnected while Unified Messaging was playing the audio hourglass tones.
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Calls Disconnected by UM on Irrecoverable External Error. Shows the number of calls that have been disconnected after an irrecoverable external error occurred.
 

Failed Because Transport Unavailable. This counter shows the number of times that attempts to access a Hub Transport server failed.

 

Calls Without Personal Greeting. This counter shows the number of diverted calls received for subscribers that did not have recorded greeting messages.

 

Diverted Extension Not Provisioned. This counter shows the number of calls received for which the diverted extension supplied with the call is not a UM subscriber extension.

 

Fetch Greeting Timed Out. This counter shows the number of diverted calls for which the subscriber’s personal greeting could not be retrieved within the time allowed.

 

Total Calls to Subscribers With Configured Rules. This graph charts the total calls to subscribers with one or more call answering rules applied. It provides a comparison against the computed average for the specified time interval.

NOTE: Applies to Exchange Server 2010 only.
 

Voice Message Protection. This graph charts the following metrics over the specified time interval:

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Call Answering Protected Voice Messages. Shows the total number of protected voice messages that were submitted because calls were answered on behalf of subscribers.
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Call Answering Voice Message Protection Failures. Shows the total number of voice messages, submitted because calls were answered on behalf of the subscribers, for which the attempt to apply protection failed.
NOTE: Applies to Exchange Server 2010 only.
 

Number of Call Answering Rule Calls. This graph charts the following metrics over the specified time interval:

Total Number of Call Answering Rules Calls. Shows the total number of calls that fulfill the conditions of at least one call answering rule.

Total Number of Timed Out Call Answering Rule Evaluations. Shows the total number of calls for which call answering rules weren’t applied because the system timed out.

NOTE: Applies to Exchange Server 2010 only.
Where to go next

Drill down on:

 
•
Clicking a graph or counter in this view displays a metrics popup that describes the counters, provides more detailed data points, and lists current alarms for the selected metric.
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