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NetVault Plug-in for VMware 13.1.2 - User Guide

Introducing NetVault Plug-in for VMware Installing the plug-in Configuring the plug-in Defining a backup strategy Using the image-level backup method Using the file-level backup method Restoring image-level backups Restoring file-level backups Troubleshooting

Web Service process displays message that indicates the server is unavailable

Description

If the Diagnose Virtual Machine method is unable to return any result within the timeout interval (five minutes), the Web Service process displays the following message: “Error: The remote machine: <Name of the NetVault Server> is unavailable”

Solution

You can close this dialog box to continue the current operation. In the background, the Diagnose Virtual Machine method runs the cleanup process to remove any snapshot that it has created.

Installing an update puts the VMware Vstor2 MntApi driver into an inconsistent state

Description

Installing an update of the plug-in puts the VMware Vstor2 MntApi driver into an inconsistent state.

Solution

If you are using a Windows-based proxy server, restart the server after you remove a VDDK. If you try to install or remove the VMware Vstor2 MntApi driver without restarting the server, you might encounter an error. For more information, see http://pubs.vmware.com/Release_Notes/en/developer/vddk/65/vsphere-vddk-65-release-notes.html.

Before installing the latest version of the plug-in, complete the following steps:

1
Remove the existing version of the plug-in.
2
Check the status of VMware Vstor2 MntApi driver.
3
If the driver is present, delete it.
4
Install the latest version of the plug-in.

Backing up and restoring encrypted disks

Support of virtual-machine encryption became available starting with vSphere 6.5; however, the plug-in does not support backup and restore of encrypted disks.

Backing up a cloned virtual machine that has the same UUID

Description

When a virtual machine is cloned outside the vCenter Server, it may have the same UUID as the original virtual machine. If this cloned virtual machine is selected for a backup, the plug-in may back up the original virtual machine instead of the clone.

Solution

To correct this issue, you must change the UUID of the cloned virtual machine. For more information about changing the UUID of a virtual machine, see http://kb.vmware.com/kb/1002403.

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