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Unified Communications Diagnostics 8.6.2 - Release Notes

Known issues

The following is a list of issues, including those attributed to third-party products, known to exist at the time of release.
 
Table 2. General known issues
Known issue
Issue ID

Do not install UC Diagnostics on the same machine as Spotlight on Active Directory or as MessageStats.

NA

 
Table 3. Management console known issues
Known issue
Issue ID

When running the Exchange External Message Delivery Health Test against Exchange 2013 in which the CAS server is behind a load balancer, the test did not complete and it failed with the error “Failed to open the default message store”.

Workaround

Remove the Exchange External Message Delivery Health Test and run the Exchange Modern Message Delivery Health Test instead.

452686

If you are upgrading from 8.2, some health tests will not run immediately for Exchange 2016. You must edit each test once and click Finish to cause the previous test to run and retrieve some of the counter values correctly. The tests that must be edited after upgrade are as follows:

•
Exchange Replication Health Test
•
Exchange Server Health Test
•
Exchange Storage Health Test
•
Exchange Queue Health Test
•
Exchange System Health Test

593819

For a Skype for Business/Lync environment, if a DNS Alias record is configured for a front-end pool or standard edition server rather than a Host A record, UC Diagnostics will fail to discover and run the synthetic transaction health tests with that pool or server. This issue is only found on 32-bit and 64-bit systems of Windows 2008. Newer operating systems do not have this issue.

325647

In Skype for Business or Lync Discovery, the display name of PstnGateway only shows the numbers/characters before the first dot. There is a problem when PstnGateway name is an IP address.

354306

Upgrading from version 8.2 or later

As of UC Diagnostics 8.3, Exchange 2000 and Exchange 2003 are not supported. If you are upgrading from UC Diagnostics 8.2, use the Force Discovery Now option to repopulate your topology view. If you are upgrading from 8.3, use this option to ensure Exchange version service pack and CU (cumulative update) information is shown for Exchange servers.

Solution

1
After you have upgraded to UC Diagnostics, reconnect to your messaging environment by clicking the menu option “Connect to xxx Environment/Organization”.
2
Click Force Discovery Now from the menu.
All objects in the treeview and topology and the health tests are now displayed. The service pack and CU information is also displayed for Exchange servers

599577

662418

If the BlackBerry Server Health Test runs on a standby BlackBerry server in a high availability configuration, the test results show errors for BlackBerry services that are not running. However, these services are not required to run in the standby server and no error exists.

Workaround: Perform the BlackBerry server health test on the primary BlackBerry server only, or run a separate BlackBerry server health test on the standby BlackBerry server with the affected service counters set to 'informational'.

161453

If you are installing Exchange 2013 and have upgraded to the newest version of MAPI & CDO (version 8.3.0.8353.000) to support RPC over HTTP) in a mixed environment, some health tests may not run properly. ESM and MAPI & CDO might not work together.

Workaround: Uninstall ESM. Reinstall the new MAPI & CDO for Exchange:
(https://www.microsoft.com/en-us/download/details.aspx?id=42040).

274631

 
Table 4. Diagnostic console known issues
Known issue
Issue ID

UC Diagnostics 8.4.1 was rebranded to the Quest company name and the installation path is now Quest. After you upgrade from 8.2, 8.3 or 8.4 to the current version, the Save As Template and Save As (Drilldown/AlarmLog) dialogs might still point to the previous installation path since Windows saved the path in the registry.

Workaround

You must manually redirect and save to the new default Quest path such as "%current_user%\AppData\Roaming\Quest\Shared\Templates".

687018

On a Windows Server 2016, when you launch the Diagnostics Console for the first time, you can see the following error: “There is no default printer currently selected.”

Workaround

Open the Devices and Printer page by selecting either:

•
Control Panel | All Control Panel Items | Devices and Printers
-OR-
•
Control Panel | Hardware | Devices and Printers

All subsequent launches of the Diagnostic Console will be successful.

652667

If there is no Reverse Lookup Pointer (PTR) created for the target Lync 2013 Server in a different domain and users connect the server with its NetBIOS name, the Lync 2013 plug-in of the diagnostic console is unable to get values for some components.

Solution

Add a Reverse Lookup Pointer (PTR) for the Lync 2013 Serve in the “Reverse Lookup Zones” of DNS.

369446

In Data Recorder Mode, if you connect to a Lync 2013 or Skype for Business 2015 Server with the NetBIOS name (such as wm-skp-st), the home page does not display properly. Some components are greyed out in the Diagnostics Console Play Back Mode.

Workaround

Use the server FQDN instead of the NetBIOS name when you connect in Data Recorder Mode.

453310

 
Table 5. Web reports known issues
Known issue
Issue ID

On Windows Server 2016, when you opened Web Reports, the web site would fail if Internet Explorer was not set as the default browser.

Workaround

Set Internet Explorer as the default browser on the computer that is running Windows Server 2016.

652943

Even though the SMTP Server and SMTP From Address were not configured for a subscription, when the user ran the subscription, the result showed Success.

Always ensure that you have configured the SMTP server and SMTP From Address before you run a report subscription.

652729

On Windows Server 2016, if the account that is running Web Reports is not a domain administrator, the following issues can occur:

•
User is unable to open Subscriptions | Configure Subscriptions.
•
After a user created a Web Reports custom report/graft/folder/subscription in the Microsoft Management Console (MMC), when the same user account accessed the Web Reports web site using Internet Explorer, the user cannot see the items that were created using MMC.
•
Sometimes Web Reports cannot be opened in Internet Explorer and the following error is displayed: "Unable to create copy template files to [My Reports] folders."
•
Subscription emails cannot be sent correctly.
•
On the Subscriptions page, the checkbox "Show Subscriptions for all users" is not shown in Internet Explorer but can be viewed in MMC.

Workaround

1
Disable UAC by changing the registry key "EnableLUA" to value "0"
2
Restart the operating system.
Web Reports will work without error.

651422

652856

On Windows Server 2016, when you are creating a custom report in Web Reports, the Preview option does not work correctly for data for a large number groups.

Workaround

•
Do not preview the custom report in the wizard. Click Finish. Then click Preview on the toolbar.
-OR-
•
Select Organization, Server Name or Date field to group the data in the report instead of the counter name or counter value.

651425

Web Reports fail to open from the Management Console (MMC snap-in) if Web Reports is using another web site rather than the default web site with 80 port.

Solution

•
Click the Web Reports menu in MMC. Click the Select Web Reports Server option and enter the correct server name: http://<WebReportServerName>[:portnumber]
The Web Reports can now be launched successfully.

386971

When UAC is enabled, Web Report pops up an error to say that it has no enough permission to read Web Report related folders, such as, C:\Inetpub\wwwroot\UCDiagnostics\Reports.

Solution

1
Disable UAC by changing the registry key "EnableLUA" to value "0"
2
Restart the operating system.
The Web Report will work without error.

385509

If you are upgrading from a previous version

You can perform a direct upgrade from 8.2 and later. If you are upgrading from 8.1 or earlier, you must first upgrade to 8.4 and then upgrade from 8.4 to 8.6.2.

If you are upgrading from a previous version, IIS services will stop while upgrading the Web Reports components. IIS services will automatically restart once upgrading is complete.

If you are upgrading from version 8.2 or later, you must use the Force Rediscovery option to repopulate the topology view or show service pack information for Exchange. For more information, see Upgrading from version 8.2 or later.

Upgrading a manually installed database

If you manually installed the database, you must manually upgrade the database. For more information, see the Unified Communications Diagnostics Deployment Guide.

System requirements

Before installing UC Diagnostics 8.6.2, ensure that your system meets the following minimum hardware and software requirements.
Hardware requirements
 
Table 6. Hardware requirements
Requirement
Details

Processor

Processor x86 or x64, running at a minimum speed of 2 GHz

Memory

8 GB

Hard disk space

300 MB on system drive for application.

Historical reporting database requires additional space.

For more information, see the Unified Communications Diagnostics Deployment Guide.

Software requirements

Local Windows Administrator privileges are required on the computer where the product is installed. For more detailed permissions for operating UC Diagnostics, see the Unified Communications Diagnostics Deployment Guide.

 
Table 7. Management console requirements
Component
Requirement

Operating system

One of the following:

•
Microsoft Windows 8 (32 bit or 64 bit)
•
Microsoft Windows 8.1 (32 bit or 64 bit)
•
Microsoft Windows Server 2012 (64 bit)
•
Microsoft Windows Server 2012 R2 (64 bit)
•
Microsoft Windows 8.1 with update (32 bit or 64 bit)
•
Microsoft Windows Server 2012 R2 with update (64 bit)
•
Microsoft Windows Server 2016 (64 bit)
NOTE: To run health tests against Office 365, UC Diagnostics must be installed on a 64-bit operating system.

Database

One of the following:

•
Microsoft SQL Server 2012 SP 4
•
Microsoft SQL Server 2012 Express Edition SP 4
•
Microsoft SQL Server 2014 SP 2
•
Microsoft SQL Server 2014 Express Edition SP 2
•
Microsoft SQL Server 2016 SP 1
•
Microsoft SQL Server 2016 Express Edition SP 1
•
Microsoft SQL Server 2017
•
Microsoft SQL Server 2017 Express Edition
NOTE: If you are installing the database on a remote computer, ensure remote connections are enabled on the SQL server and you have sufficient permissions to create/modify the database.
NOTE: If you are using SQL Server Always On, you must have configured an availability group listener that connects to the primary replica. For SQL Server 2017, only availability groups that deploy on a Windows Server Failover Cluster (WSFC) are supported.

Diagnostic Services (Health Tests) for all environments

The following software is required for diagnostic services (health tests) to run on any environment:

•
Microsoft .NET Framework 4.5.1 or later
•
Microsoft Data Access Components (MDAC) 2.8
NOTE: MDAC 2.8 comes with your operating system. If MDAC is uninstalled, UC Diagnostics will not run.
Diagnostic Services (Health Tests) for Exchange 2007
•
Exchange Management Console (EMC) 2007 SP 1 and Update Rollup 1 or later
If your organization is mixed and contains Exchange 2007 servers, you must install EMC 2007 SP 2 or later.
The Exchange Management Tools version installed on your UC Diagnostics computer must match the Exchange version installed on your Exchange server. For example, if you have Exchange 2007 SP 2 installed on your Exchange server, Exchange Management Console 2007 SP 2 must be installed on your UC Diagnostics computer.
•
Exchange Server MAPI Client and Collaborative Data Objects (MAPI & CDO) 1.2.1 (Build 8.3.0.8353.000 or later)
Microsoft Outlook should not be installed on the same computer on which MAPI & CDO is installed.
Diagnostic Services (Health Tests) for Exchange 2010
•
Microsoft PowerShell 2.0 or later
•
MAPI Client and Collaborative Data Objects (MAPI & CDO) 1.2.1 (version 8.3.0.8353.000.or later).
Diagnostic Services (Health Tests) for Exchange 2013
•
Microsoft PowerShell 2.0 or later
•
MAPI Client and Collaborative Data Objects (MAPI & CDO) 1.2.1 (version 8.3.0.8353.000. or later)
Diagnostic Services (Health Tests) for Exchange 2016
•
Microsoft PowerShell 2.0 or later
Diagnostic Services (Health Tests) for BlackBerry
•
MAPI Client and Collaborative Data Objects (MAPI & CDO) 1.2.1 (version8.3.0.8353.000 or later)
Diagnostic Services (Health Tests) for Lync
•
Microsoft PowerShell 2.0 or later
Diagnostic Services (Health Tests) for Skype for Business
•
Microsoft PowerShell 2.0 or later
Diagnostic Services (Health Tests) for Office 365 (Exchange Online and Skype for Business Online)
•
Windows PowerShell 5.0 or later
•
Microsoft Online Service Sign-in Assistant
•
Windows Azure Active Directory for Windows PowerShell
•
Microsoft Exchange Online PowerShell Module

You can download Microsoft MAPI & CDO from the Microsoft web site here: https://www.microsoft.com/en-us/download/details.aspx?id=42040.

To install the Microsoft Exchange Online PowerShell module, you can use the following procedure:

To install the Exchange Online PowerShell module

Perform the following steps in a browser that supports ClickOnce such as Microsoft Internet Explorer or Edge.

1
Open the Exchange admin center (EAC) for your Exchange Online organization.
2
In the EAC, go to Hybrid | Setup and click the appropriate Configure button to download the Exchange Online PowerShell module for multi-factor authentication.
3
In the Application Install window, click Install.
 
Table 8. Diagnostic console requirements
Component
Requirement

Diagnostic Console for all Environments

•
Microsoft .NET Framework 4.5.1 or later
Diagnostic Console for Exchange 2007
•
EMC 2007 SP 1 or later
Diagnostic Console for Exchange 2010
•
Microsoft PowerShell 2.0 or later
Diagnostic Console for Exchange 2013
•
Microsoft PowerShell 2.0 or later
Diagnostic Console for Exchange 2016
•
Microsoft PowerShell 2.0 or later
Diagnostic Console for Lync 2013/ Skype for Business 2015
•
Microsoft PowerShell 2.0 or later
 
Table 9. Web reports requirements
Requirement
Details

Web reports

For installing Web Reports, you need one of the following:

•
IIS 7.0 or later with the following enabled:
World Wide Web Services or Web Server (IIS)
Application Development Features: ASP, ASP.NET, Server-Side Includes
Security: Windows Authentication
- OR -
•
IIS 8.0 or later with the following enabled:
World Wide Web Services or Web Server (IIS)
Application Development Features: ASP, ASP.NET 3.5, Server-Side Includes
Security: Windows Authentication

For viewing Web Reports, you need:

•
Internet Explorer 9.0 or later

Requirements for specific operating systems:

•
If you are using Windows 7, you must enable Static Content and Default Documents in IIS to view Web Reports.
•
If you are installing Web Reports on a remote computer, you must use SQL Authentication.

For detailed requirements and a list of rights and permissions necessary for product operation, refer to the Unified Communications Diagnostics Deployment Guide.

Product licensing

Quest uses the Quest license type (.dlv) and will be emailing your new license file to you.

Existing customers

If you are an existing customer, you might have an .asc license file installed. When you upgrade UC Diagnostics, the legacy .asc license will continue to work.

When you receive the new license, use the following procedure to activate it.

To activate a purchased commercial license
1
On home page of the Unified Communications Diagnostics management console, select the Plug-In Information tab.
2
Select one plug-in on the list, right-click and select Update License.
3
Select the purchased commercial license (xxxxxxx.dlv) to activate.
-OR -
1
On UC Diagnostics diagnostic console, click Help and select About Spotlight on the menu.
2
Select the Installed Products tab and click View/change product license.
-OR -
1
Select the Spotlight Modules tab, select a UC Diagnostics plug-in and click View/change license.
2
Click the Update license.
3
Select the purchased commercial license (xxxxxxx.dlv) to activate.

Repeat these steps on each computer on which you have the UC Diagnostics console installed.

New customers

Typically, when you download UC Diagnostics, a trial license is automatically downloaded as well. In some cases, you might extend the trial with another trial license (.dlv file). When you later obtain a purchased license, you can install the commercial license (.dlv file) over the trial license. You can install or update a license from either the management console or from the diagnostic console.

To activate a trial license
1
On the home page of the Unified Communications Diagnostics management console, select the Plug-In Information tab.
2
Select the UC Diagnostics plug-in on the list, right-click and select Update License.
3
Select the new trial license (xxxxxxx.dlv) to activate.
- OR -
1
On UC Diagnostics diagnostic console, click Help and select About Spotlight on the menu.
2
Select the Installed Products tab and click View/change product license.
- OR -
1
Select the Spotlight Modules tab, select the UC Diagnostics plug-in and click View/change license.
2
Click Update license.
3
Select the new trial license (xxxxxxx.dlv) to activate.

Repeat these steps on each computer on which you have the UC Diagnostics console installed.

To activate a purchased commercial license
1
On home page of the Unified Communications Diagnostics management console, select the Plug-In Information tab.
2
Select one plug-in on the list, right-click and select Update License.
3
Select the purchased commercial license (xxxxxxx.dlv) to activate.
-OR -
1
On UC Diagnostics diagnostic console, click Help and select About Spotlight on the menu.
2
Select the Installed Products tab and click View/change product license.
-OR -
1
Select the Spotlight Modules tab, select a UC Diagnostics plug-in and click View/change license.
2
Click the Update license.
3
Select the purchased commercial license (xxxxxxx.dlv) to activate.

Repeat these steps on each computer on which you have the UC Diagnostics console installed.

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