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Unified Communications Analytics 8.8.1 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

Adding multiple Active Directory forests

When you install UC Analytics, an initial target environment is created for the Active Directory forest in which you installed. You can add target environments for other Active Directory forests/Office 365 hybrid environments.

If you add target environments for additional Active Directory forests, there must be at two-way or a one-way trust between the forest from which you collect data and the forest in which UC Analytics is installed.

For detailed instructions about configuring target environments for a multi-forest environment with a one-way trust, see Setting up a multi-forest environment with a one-way trust .

2
Click Target Environments.
3
Click + beside Target Environments.
4
Select Active Directory Forest / Office 365 (hybrid).
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Under Name, click Active Directory Forest / Office 365 (hybrid).
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Under Forest Name, click the <None specified> field.
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Click Resolve Forest Name.
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Click Apply.
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If this environment is to be used for authenticating users, select the check box beside Allow users from this target environment to log in to UC Analytics.
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Click Set Azure application ID and enter the Azure application (client) ID that was registered for UC Analytics with the Microsoft Azure portal.
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Select Use specific connection URLs under Office 365 Hybrid Connections.
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Click Set and click Save.

Configuring UC Analytics for resource forests

If you have resource forests, typically your active (enabled) user accounts are in one forest and the Exchange / Skype for Business (Lync) resources (such as mailboxes) are in a different forest. In other cases, there might be a mix of user accounts and resources in a single forest.

You must configure UC Analytics to collect the Active Directory information from the account and resource forests and to collect the Exchange and Skype for Business (Lync) information from the resource forests.

For each forest that contains Active Directory accounts and/or Exchange / Skype for Business (Lync) resources, you must:

For each forest target environment, you must add a Domain Controller data source.

For each forest target environment that hosts Exchange resources (both pure resource forests and blended forests), you must add the Exchange data sources (such as the Exchange Configuration and IIS Log Files data sources).

For each forest target environment that hosts Skype for Business / Lync resources (both pure resource forests and blended forests), you must add Skype for Business / Lync data sources (such as the Skype for Business / Lync Configuration and the Skype for Business / Lync CDR Database data sources).

In the Admin Settings, the configuration process is as follows:

a
In each Exchange Configuration data source, select the Search additional forests for master accounts of linked mailboxes check box.
a
In each Skype for Business / Lync Configuration data source, select the Search additional forests for user accounts for the linked Skype for Business / Lync services check box.

In a resource forest configuration, both the active (master or primary) user account and the disabled (stand-in) user account can have values specified for the user properties. UC Analytics collects these properties as follows:

Adding a target environment for native Office 365

If you have a native Office 365 environment, without on-premise Exchange or Active Directory, you can add a Office 365 target environment to connect directly to your native Office 365 environment.

2
Click Target Environments and click + beside Target Environments.
3
Select Office 365 (native).
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Under Name, click Office 365 (native).
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To use this environment for authenticating users, select the check box beside Allow users from this target environment to log in to UC Analytics.
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Click Set credential and enter the Office 365 credential to be used to resolve user security settings for users that log in with Office 365 credentials.
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Click Set.
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Click Set Azure application ID and enter the Azure application (client) ID that was registered for UC Analytics with the Microsoft Azure portal.
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Select Use specific connection URLs under Office 365 Native Connections.
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Click Set URLs.
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Click Set and click Save.

Setting the time period for retaining data

On the Data Collection page, you can set the amount of time that data is retained by the UC Analytics Storage Engine. This feature allows you to automatically age data from the Storage Engine database to manage the amount of storage required.

The data aging job runs automatically at midnight (local time).

If you have the data retention period set for a longer period such as 365 days and you reduce the number of days for retention, you cannot later recollect the older data that was not retained. If you increase the number of days, the change only affects new message or session activity.

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Click Data Collection.
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