Nova - Knowledge Base

Accessing On Demand with a Nova subscription (4299846)

With a Nova and On-Demand subscription bundle, you will have access to Quest&#39;s On Demand Group Management (ODGM) and On Demand License Management (ODLM) platforms. <div>To access the On Demand products with your current Nova credentials:</div><div></div><ol><li>Go to <a href="https://nova.quest.com/" target="_blank">https://nova.quest.com/</a>.</li><li>Click the top left menu, and click <strong>Quest On Demand</strong>.</li><li>From here, there are three options: <strong>Sign In</strong>, <strong>Sign Up</strong> and <strong>Continue as Guest</strong>. </li><li>For more information, including how to create new Quest credentials, and how to create a new organization, click <a href="https://support.quest.com/technical-documents/on-demand-global-settings/current/user-guide/3#TOPIC-1642044" target="_blank">here</a>.</li></ol><p></p><div><strong>NOTE: To use your Nova credentials and enable single sign on between Nova and On Demand, click Sign In, and use the Sign in with Microsoft option.</strong></div>

Unexpected results in the Exchange RBAC roles report (4369854)

In General Reports &gt; Administrative Roles and Global Administrators &gt; Defined Roles &gt; it does show the Exchange role but it does not contain any members in it. ... The internal Nova job responsible for this &quot;Administrative Roles and Global Administrators&quot; is actually collecting Directory roles.

Data sources in a report related to outgoing Spam are not showing the sender's data (4369937)

Not getting accurate results for the Top Spam Senders report, there is missing data. ... The data source &quot;Spam History&quot; is showing 0 outbound spam but there should be data in the report.

Nova MFA reports without data (4254864)

MFA reports in Nova are showing no data. ... MFA metadata are collected only for customers with the Azure Active Directory Premium P1 or P2 license. ... It is required to have minimum Azure Active Directory Premium P1 license to collect MFA metadata from Microsoft data sources and display the data in Nova MFA reports.

Nova Software Requirements (4242863)

Nova Software Requirements Users must have at least one of the following Office 365 licenses: E1/F1, E3/F3, or E5 and valid *.onmicrosoft.com domain.

What happens if a user that configured a report in Schedule Center is removed from TMS in the organization? (4370932)

If reports in Schedule Center are tied to the user/creator who created them and leaves de company so it has to be removed from the Users list in TMS, Will this action also delete the scheduled reports created by this user?

Why is my federated domain unavailable for Primary SMTP addresses? (4307197)

Why is my federated domain unavailable for Primary SMTP addresses? <div class="pf-content"><p></p><div class="QTRow"><div class="QTColumn"><div class="QTColumnText">As a Nova administrator adjusting your Primary SMTP addresses for a user, you may notice that your federated domain is greyed out and unavailable to use.

Nova IP Addresses (4294004)

Some companies have Conditional Access requirements, to lock down the service accounts to only be able to access their environment from a whitelisted IP range. ... You can do the same for Nova service accounts by whitelisting the following IP addresses, dependent on the region your Nova account is hosted:

Voice workloads key metrics details (4301332)

This article will describe key metrics for voice workloads in more detail. ... Round Trip Latency ... Measures the time taken to send a data packet from the beacon server to the remote endpoint (Remote IP).

Setting a password using DPC (4294000)

When setting a password for a new user, or resetting a password for an existing user, ensure that the password meets the requirements of your organization in terms of length and complexity. ... If you do not, then the job to set or reset the password will end in an error state.

Message displayed when trying to create a new channel in Microsoft Teams using Nova DPC (4294039)

This means that if you create a new channel in that same team with the same name within those 30 days Nova Delegation &amp; Policy Control (DPC) will show an error when it tries to get Office 365 to create the channel.

How to generate a Redux trace (4294044)

When troubleshooting an issue in Nova, we may need to get a Redux trace. ... In this article we’ll explain how to generate a Redux trace. ... What’s a Redux trace? ... Redux is a predictable state container for JavaScript apps.

Exchange Online Workload (4306986)

Mailbox operation tests to open mailbox, create email, task, folder, meeting all test the functionality and connectivity to the user’s exchange message store. ... Free/Busy lookup Often, when free/busy lookups fail it affects heavy calendar users such as executives and their assistants.

Assigning a manager to an on-premise user (4218940)

Assigning a manager to an on-premise user ... With Nova it is possible for a delegated administrator to assign a manager to a user. ... In a hybrid environment if the user is still on-premise then assigning the manager will not work.

Reporting with Nova about Microsoft Teams Call Quality (4301446)

Reporting with Nova about Microsoft Teams Call Quality <div class="pf-content"><p><strong>Issue</strong><br>Microsoft provides the capability to enable Microsoft Teams and Skype for Business Online Call Quality analysis and reporting. This is via the Call Quality Dashboard (<a href="https://docs.microsoft.com/en-us/microsoftteams/turning-on-and-using-call-quality-dashboard" target="_blank">CQD</a>).<br>We are often asked if we can use Nova Reports to view this information.<br><strong>Solution</strong><br>Unfortunately at the moment this data is not available from Microsoft via an API call, so we are unable to collect this data. That means we can’t currently create Nova Reports using this data.<br>We review this capability from time to time, and will provide updates here.</p>

How consent impacts initial data gathering in Delegation and Policy Control in Nova (4289005)

How consent impacts initial data gathering in Delegation and Policy Control in Nova <div class="pf-content"><h2>Introduction</h2> <p>In order for Nova to collect data from an Office 365 tenant consent has to be given to the application.

Menu does not display and interface appears empty (4292295)

The user interface may appear to not load any menus.<br> This issue occurs when there is no license or trial license applied to the tenant. ... Using the Tenant Management System a trial or full license needs to be applied to the tenant.

DPC IP Addresses (4301091)

Some companies have Conditional Access requirements, to lock down the service accounts to only be able to access their environment from a whitelisted IP range. ... You can do the same for the Nova DPC service GA accounts by whitelisting the following IP addresses, dependent on the region your tenant is hosted: US

Creating a new group may fail (4293841)

A delegated administrator in Nova may not be able to create a new Office 365 group. ... They will not receive an error message, but the job to create the group will fail. ... Workaround ... If the customer organization requires specific prefixes in naming a group they must be entered by the delegated administrator in order for the group to be created.

Users is not able to login with Google Authenticator (4301388)

Users is not able to login with Google Authenticator <div class="pf-content"><h2>Overview</h2> ... <p>User has MFA/2FA enabled with Google Authenticator and cannot log in. User was a Radar user.</p>

Getting started with Nova Reporting (4289117)

It’s really easy to get started with Nova Reporting. ... Here’s a list of helpful articles to begin with: ... Getting Started with Nova Reporting (highly recommended) ... Nova User Guide

Local Active Directory users without UPN are not collected by Nova (4301382)

Local Active Directory users without UPN are not collected by Nova <div class="pf-content"><p></p><div class="QTRow"><div class="QTColumn"><div class="QTColumnText"> ... <p>In a hybrid Office 365 environment, Active Directory users can still be created in the ‘local’ (on-premise) Active Directory. It’s possible that these users do not have a User Principal Name (UPN) or, after a period of time, the user may be edited and the UPN removed.</p>

Unable to modify some attributes for users with global administrative rights (4293885)

Unable to modify some attributes for users with global administrative rights <div class="pf-content"><p>Using Nova it’s possible to delegate administrative actions to non-administrators. ... In some situations though, properties might not update.

Nova The 5 Pillars (Service Providers) (4373924)

In this video the speaker discusses the five pillars of the Nova platform. ... These pillars include migration integration, reporting, adoption accelerator, security and audit, and service monitoring and resolution.

Nova Setup Video (4373933)

This video covers the process of setting up Nova for the first time. ... It includes steps such as deploying the qti ID for enabling single sign-on and the reporting module, inviting the first user, connecting the tenant to Nova, deploying the reporting backend, adding a service account for reporting, and deploying delegation and policy control.