Change Auditor Client hang or crashes when trying to assign a configuration to an agent (4243156)

Change Auditor Client hang or crashes when trying to assign a configuration to an agent

The client will either lock up, become very slow, or crash when applying an agent configuration. Review of the Change Auditor logs shows the following warnings logged:

"Too many events in Scheduler task queue: 1003 (maximum: 1000), cannot accept more."

Agents log may show: "Coordinator FQDN (GUID) ...busy, suspending event forwarding for 60 seconds..."

The SQL server may show numerous 'changeauditor.dbo.usp_agentconfiguration_read' pending or being attempted.

Check to see if the Polling Interval for each Configuration has been lowered from the default of 900 seconds. If so, try increasing it to 7200 (2 hours):

1. Open the CA Client
2. Click View | Adminsitration
3. Select Configuration
4. Click "Configuration..."
5. Select each Configuration. If the Polling Interval is less than 900, increase it to 7200. Also, try increasing the interval to 7200 if it is still set to 900, but there are a large number of agents deployed (1000's)

NOTE: By changing the Polling Interval to 7200, the agents will now only check for Configuration changes every 2 hours instead of the default of 15 minutes.

It will take some time for the agents to get the new setting as they all have to refresh their configurations. Allow a few hours before troubleshooting further.

You can also try increasing the SQL timeout values on the coordinator:

Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support (http://support.microsoft.com/default.aspx?kbid=256986)