Zurück
-
Titel
Devices with agent installed show as Device Agent Not Ready - Error: "Unable to poll for jobs; will retry" -
Beschreibung
Active Directory Device Migration Devices with agent installed display as Not Ready in the portal.
devices have the software running , but will not turn up ready , see attached file
12:14:53.7645747 - Info[4]: Current cache polling interval is 120 seconds.
03:42:42.1020633 - Error[33]: Unable to poll for jobs; will retry...
07:42:41.7834831 - Error[47]: Unable to poll for jobs; will retry...
11:42:41.6374138 - Error[97]: Unable to poll for jobs; will retry... -
Ursache
The Product Service URL and/or Auth Key were not correctly entered during agent install.
or
A proxy server or firewall is blocking the agent from communicating. -
Lösung
From the ODM-AD Configuration | Downloads page.
Copy and paste the Product Service URL and/or Auth Key to notepad to ensure no trailing spaces are included.
or
Resolve communication issues caused by a proxy server, and/or firewall, etc.
Agent connections are initiated by the agent and require port 443 access to Directory Sync SaaS application.From our online documentation https://support.quest.com/technical-documents/on-demand-migration/current/active-directory-user-guide/10#TOPIC-1601741
By default, each computer being migrated will require outbound access to the public Internet to securely communicate with the Power365/ODM-AD services.
Important Tip: If your organization requires computers communicate externally using a web proxy see our web proxy configuration requirements.
Application Ports
Each computer being migrated will require the Active Directory device agent and this agent will communicate to the Power365/ODM-AD services services, outbound over ports:
80
443
3030
Web Proxy
Some organizations may require all computers communicating externally direct their traffic through a web proxy to centralize communications. Active Directory agents can be configured to use a web proxy for communication to the Power365 cloud services.
Proxy Server: At least one (1) standard web proxy that supports http/TCP traffic.
Proxy Address: The associated web proxy URL must be defined during configuration of the device agent.
Security: If accessing the web proxy requires an additional username and password this will be required during configuration of the device agent.
Ports:All agents configured to use a web proxy will utilize the following outbound TCP ports:
80
443
Please Note: Agents configured to use a web proxy will not require UDP port 3030. For more information, see the Web Proxy Configuration under Architecture.