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Titel
Errors when trying to connect to the AA server using a console installed on a different machine: No such host is known -
Beschreibung
The following errors may occur when trying to start the Active Administrator console on a workstation:
"Critical Error: Unable to establish a connection with the server. No such host is known"
OR
"Unable to establish a connection with the server. The requested name is valid, but no data of the requested type was found"Turning off the firewall did not resolve the issue. Verified that the correct ports are open and can actually see a connection is being made between the desktop and the server on port 15600.
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Ursache
- The PTR record (used for reverse DNS) does not exist and NetBIOS over TCP/IP is disabled on the Active Administrator console machine.
- AASettings.xml file is corrupt.
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Lösung
WORKAROUND 1
Add the DNS Pointer (PTR) record for the remote machine where the Active Administrator (AA) console is installed.
On the remote AA console machine, open a Command Prompt window and run the following command:
ipconfig /flushdns
WORKAROUND 2
Follow the steps below to enable NetBIOS over TCP/IP:
- Go to START - Control Panel - Network and Internet - Network and Sharing Center - Change Adapter settings.
- Right click the Local Area Connection and select Properties.
- Select Internet Protocol Version 4 and click Properties.
- Within the General tab, click Advanced.
- Select the WINS tab.
- Under NetBIOS setting, select "Enable NetBIOS over TCP/IP".
- Click OK twice and then Close.
WORKAROUND 3
Browse to C:\Users\YourLoggedOnUserAccount\AppData\Roaming\Quest\Active Administrator and rename the AASettings.xml to AASettings.Old
Launch the Active Administrator console.
If the console will still not connect, try adding the FQDN, shortname and IP address of the AA server to the hosts file of the remote machine where the console is installed and add the FQDN, shortname and IP address of the remote machine where the console is installed to the hosts file of the AA server.
