Return
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Title
Newly created child domain is not visible in New Collection Wizard -
Description
When a new domain has been created in an environment where QCS has been already deployed, the domain may not appear in the list of domains in the New Collection Wizard. -
Cause
The Domain List may not have been refreshed by the QCS services.
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Resolution
Before troubleshooting further, verify that the QCS service account has permission to read the newly created domain and that this domain is visible natively via other tools. You may retrieve a list of domains using following .Net method invoked as a single PowerShell command:
[System.DirectoryServices.ActiveDirectory.Forest]::GetCurrentForest() | select domains
If the output from the PowerShell above contains the desired domain please restart the Quest Collaboration Services as this should force the QCS Console to re-read and load the list of AD domains.