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Title
0x8004010F error when publishing Calendar data -
Description
After installation QCS is unable to access the published calendars to retrieve appointment information. At the same time mailbox test passes successfully, service account is able to log on to its mailbox and AD data is sent and received without an issue.
CalendarSender.log contains 0x8004010F error similar to the following:
03/07 11:27:56:995 | CalendarProcessorImpl.cpp(187) | 13168 | Callback finished.. {004D92C6-7C04-446F-9F84-AF7B34712D76}03/07 11:27:56:995 | CalendarProcessorImpl.cpp(89) | 13168 | *** EXCEPTION Exiting CCalendarProcessorImpl::ProcessObject03/07 11:27:56:995 | CalendarProcessorObj.cpp(70) | 13168 | Error: 0x8004010F03/07 11:27:56:995 | CalendarProcessorObj.cpp(59) | 13168 | Exiting CCalendarProcessorObj::ProcessObjectMapiserv.log shows same 0x8004010F error when GetInboxFolder function runs:03/07 11:27:56:760 | CalendarCollectorImpl.cpp(272) | 4236 | Entering CCalendarCollectorImpl::OpenUserCalendar03/07 11:27:56:760 | CalendarCollectorImpl.cpp(309) | 4236 | Store LEDN from AD: /o=Company/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EXCH01/cn=Microsoft Private MDB03/07 11:27:56:760 | CalendarCollectorImpl.cpp(310) | 4236 | MailboxDN : /o=Company/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User103/07 11:27:56:760 | CalendarCollectorImpl.cpp(311) | 4236 | MailboxGuid : 14710FB2-D043-4234-B9E9-0DC08E76453903/07 11:27:56:760 | CalendarCollectorImpl.cpp(328) | 4236 | OpenMsgStore successfully, StoreDN: /o=Company/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EXCH01/cn=Microsoft Private MDB03/07 11:27:56:760 | CalendarCollectorImpl.cpp(441) | 4236 | OpenMsgStore successfully....03/07 11:27:56:760 | CalendarHelper.cpp(385) | 4236 | Entering CalendarHelper::GetInboxFolder03/07 11:27:56:995 | CalendarHelper.cpp(385) | 4236 | *** EXCEPTION Exiting CalendarHelper::GetInboxFolder03/07 11:27:56:995 | CalendarHelper.cpp(363) | 4236 | *** EXCEPTION Exiting CalendarHelper::GetCalendarFolder03/07 11:27:56:995 | CalendarCollectorImpl.cpp(272) | 4236 | *** EXCEPTION Exiting CCalendarCollectorImpl::OpenUserCalendar03/07 11:27:56:995 | ACSMAPIServObj.cpp(867) | 4236 | Error: 0x8004010F03/07 11:27:56:995 | ACSMAPIServObj.cpp(858) | 4236 | Exiting CACSMAPIServObj::OpenUserCalendarToCollectProblem can also be reproduced with MFCMapi tool from Microsoft using the following procedure:1. Copy collection member LegacyExchangeDN.2. Run MFCMAPI.3. Logon to the QCS service mailbox.4. Go to MDB / Open Mailbox with DN.5. Paste LegacyExchangeDN from step 1.6. Make sure "CreateStoreEntryID flags" is set to 0x00000009, meaning OPENSTORE_USE_ADMIN_PRIVILEGE and OPENSTORE_TAKE_OWNERSHIP flags are enabled.7. Click OK.8. Expand the Inbox folder.9. Right-click on PR_IPM_APPOINTMENT_ENTRYID / Open as EntryID or Object / OK -
Cause
Service account has been granted permissions on the mailbox level only and they don't propagate properly to all folders in mailboxes.
Collaboration Services opens published users Calendars with OPENSTORE_USE_ADMIN_PRIVILEGE flag to avoid the issue described in this Microsoft KB: https://support.microsoft.com/en-us/help/2742012/ and this requires additional rights in Exchange.
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Resolution
Grant QCS service account "Administer information store" right on the store where published mailboxes are located, or, preferably the View-Only Organization Management role.