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Title
Free Busy information is not syncing and seeing Unknown error 0x81002746 in the MAPIMSAL.log -
Description
Seeing the following error in the MAPIMSAL.log10/03 10:57:11:963 | MAPIMSAL.cpp(171) | 3116 | *** EXCEPTION Exiting CMAPIMSAL::GetContent10/03 10:57:11:963 | BranchesGeneralStatist...(335) | 3116 | SetErrorState. Error state: Unknown error 0x8100274610/03 10:57:11:963 | MAPIMSAL.cpp(219) | 3116 | Error: Unknown error 0x81002746[EIP: 0x004348AF,0x004326E4] 0x8100274610/03 10:57:11:963 | MAPIMSAL.cpp(775) | 3116 | Check error: -2130696378 -
Cause
The service accounts mailboxes Legacy Exchange Distinguished Name (LEDN) Changed. -
Resolution
1. Change the LEDN back to its orginal value.
2. Set up a new service account and add permissions and swap encryption Keys