The Web Client installer fails with an error similar to the following:
"Quest Change Auditor 7.x.x Web Client setup wizard ended prematurely because of an error. Your system has not been modified..."
First create an msiexec debug log to help determine why the install failed:
Review the CAWebinstall.log file to determine why the install failed.
The most common reason for the install to fail when upgrading is due to the port number for the Coordinator client port being incorrect in the web.config file. If this is the issue an error similar to the following will be logged in the CAWebInstall.log file:
"Property(S): Exception = Message: Failed to contact the coordinator. Please ensure the coordinator service is running., Exception: System.InvalidOperationException: Failed to contact the coordinator. Please ensure the coordinator service is running. ---> System.ServiceModel.EndpointNotFoundException: Could not connect to net.tcp://<CoordinatorFQDN>:<ClientPortNumber>/ChangeAuditor/Authentication. The connection attempt lasted for a time span of 00:00:02.0625404. TCP error code 10061: No connection could be made because the target machine actively refused it [::1]:<ClientPortNumber>. ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it [::1]:<ClientPortNumber>
To correct this issue:
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