The user has made the BMF 5.0 Agent a service using Knowledge Base solution 23372 but the agent will not connect to Benchmark Factory. The agent is on a different server than the Benchmark Factory console and database, and the user has configured the Agent Service to run under the account, the user configured the agent with before making it a service.
Currently the agent shows it is running as service in system, but there is no GUI and there is no tray icon.
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