When a report is scheduled through backup reporter it crashes with the error log below:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Quest.BRT.exe
Application Version: 1.3.231.291
Application Timestamp: 4f6a2c36
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17651
Fault Module Timestamp: 4e211319
Exception Code: ebf00baa
Exception Offset: 0000b9bc
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 4d64
Additional Information 2: 4d64c575091cec3676055a6436c04a3e
Additional Information 3: 0ffe
Additional Information 4: 0ffea838e990878fdb810ec5eb0aaa67
The same report works fine when ran manually.
WORKAROUND 1:
1. Close Backup Reporter.
2. Browse to default folder:
XP - C:\Documents and Settings\<User_Name>\Local Settings\Application Data\Quest Software
Vista\7 - C:\Users\<User_Name>\AppData\Local\Quest Software\
3. Rename the folder 'Backup Reporter' to 'Backup Reporter_OLD'.
4. Relaunch the Backup Reporter and retest.
WORKAROUND 2:
Uninstall the Backup Reporter, manually delete the 'Backup Reporter' folder from Workaround 1, then reinstall.
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