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Title
Troubleshooting Exchange Import Issues -
Description
Troubleshooting Exchange Import Issues -
Resolution
Exchange Imports not working
If Archive Shuttle is unable to import data into Exchange, the following steps and information will help Support investigate the issue:
General Information- Exchange Version information
- Location of the Exchange Import Module (is it on the Archive Shuttle Core Server)
- Archive Shuttle Core version
- Archive Shuttle modules version
- Outlook version
Steps to follow
Is it all items for all mappings? Yes/No. If yes, go to step 1, if no, go to step 2
Step 1
Check that the Exchange Import modules are scheduled.- This is on the Modules page
- Take a screenshot of the schedule
Check that the Exchange Import module is enabled, and the Core is able to communicate with it.
- The module should not show as red on the Modules page
- Take a screenshot of the Modules page
Check that the link containing the target Exchange Information store has an Exchange Import Module that is mapped.
- This is on the Links page
- Take a screenshot, and highlight the link
Check that the link has the same staging area as the export was performed to.
- This is on the Links page
- Take a screenshot, and highlight the link
Check the version of Outlook that is installed where the module is located.
- Ensure that the default profile is configured for an account that has full control on all mailboxes
- Ensure that the default profile is configured to launch straight into Outlook, and that it is an online profile
Step 2
Is it some items for all mappings? Yes/No. If yes, continue with this step, if no, go to step 3
Check that the disk space is not exhausted.- Collect a screenshot
Check that the exported-but-not-imported figure has not exceeded 100%.
- Take a screenshot of the System Health page
Review any errors on the Failed Items page.
- Take a screenshot of the errors
Check that EWS Impersonation has been configured.
- This is a setting in the module’s .exe.config file, see: https://support.quadrotech-it.com/staff/index.php?/Knowledgebase/ViewKnowledgebase/Article/79
Step 3
Did the import start, and then just stop? Yes/No. If yes, continue with this step, if no go to step 4
Check that the module doesn’t have a schedule defined.- This is on the modules page
- Take a screenshot of the schedule
Check the disk space is not exhausted.
- Collect a screenshot
Check that the exported-but-not-imported figure has not exceeded 100%.
- Take a screenshot of the System Health page
Review any errors on the Failed Items page.
- Take a screenshot of the errors
Check that EWS Impersonation has been configured.
- This is a setting in the modules .exe.config file, see: https://support.quadrotech-it.com/staff/index.php?/Knowledgebase/ViewKnowledgebase/Article/79
Step 4
Gather logs:- Ensure that the module is configured for TRACE level logging
- This is done on the modules page
- Reprocess the item(s) or click on ‘Failed Imports’, or click on ‘Hanging Imports’
- Wait 1-5 minutes
- Generate a ‘Support Bundle’ for review by Support