How to create MAPI templates (4305666)

User is either unable to use the archiving feature or open mailboxes in Enterprise Manager.

The issue occurs because Archive Manager is unable to create a functional MAPI profile.

Tested on version up to 8.2 with Hotfix.

Configuring Exchange Connections for Archive Manager 8 and higher should be done based on this article: https://support.quest.com/metalogix-archive-manager-for-exchange/kb/262396/unable-to-connect-to-mailboxes-in-exchange-262396-

MAPI templates are not normally needed for Archive Manager 8 and higher but this method can be tested in case no other troubleshooting has worked.

1. Log in to the Archive Manager server using the superuser account, which is the account that the Archive Manager services are running as.
2. Open Control Panel > Mail (32 bit).

   

3. Click Show Profiles and select the Prompt for a profile to be used option.

   

4. Click Add to create a new MAPI profile, enter a unique name (e.g. !DONOTDELETE) and click OK. Note: This profile should not be deleted.

   

5. Fill out the Email Account section using the superuser account information, then click Next and Finish to complete the profile setup.

   

6. Open the newly-created profile in Outlook to confirm that it is functioning properly.
7. Open Registry Editor, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Metalogix\exchangePAM and create a new key named MAPITEMPLATE.

   

8. Create a new String value for each Exchange server where the MAPI templates will be used using the information below:

   String value name should be the same as the Exchange server name listed in the Archive Manager address book (e.g. W2012TEST).
   String value data should be the MAPI profile name specified in step 4 (e.g. !DONOTDELETE).

   

9. Open Control Panel > Mail (32 bit), click Show Profiles and delete all eprof* and prof* MAPI profiles that exist in the machine.
10. Open the Services console and restart the MAM MAPI service.

Note: If there are different superuser accounts for different Exchange servers, create multiple MAPI template profiles and assign them accordingly in the registry.