Return
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Title
Email notifications are not sent for audit alerts -
Description
Audit Reports show the events occurring and a recreation of the Alert failed to resolve the issue. Some scheduled events, such as "Inactive Computer/User" and "User Expiring Password," continue to work. However, events generated on-the-fly (e.g., enabling/disabling a test case user) are logged in the audit but do not appear in alerts. Test emails are working correctly. -
Cause
Debug logging is enabled in the notification service, which inadvertently blocks emails from being sent due to the way the empty message exception is generated and handled. -
Resolution
Open SQL Server Management Studio
Connect to SQL Server where Active Administrator databases are running.
Run the following query:
update [ActiveAdministrator].[dbo].[tblConfig] set ConfigValue = 'false' where ConfigName = 'NSDebug'
Change [ActiveAdministrator] to the name of the AA database if you have changed the default name.
Restart the Active Administrator Notification service.