OS Collection Fails with a Local_Limit_Exceeded Error (4314310)

Unable to authenticate to host [hostname] with credential 827b6824-95b7-4032-a085-252b7887e6b7
com.quest.glue.api.services.CredentialRejectedException: A connection to the remote host could not be established. Windows returned error code 0x8001ffff

In some cases, the negotiation can fail if there is a mismatch between the authentication types used by the client and the server.
The following symptoms indicate an authentication issue:

• NTLMv2 security is used for Windows authentication
• Operating system collection fails
• The agent log includes the following message:

WMIConnection - WMIConnection.An internal error occurred.
...

org.jinterop.dcom.common.JIException: An internal error occurred. [0x8001FFFF]
...

Caused by: rpc.BindException: Unable to bind. (LOCAL_LIMIT_EXCEEDED)

To resolve these issues, you may need to disable NTLMv2 authentication.

To turn off NTLMv2 authentication:

1. Run regedit to edit the registry.
2. Locate the following registry key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Lsa.
3. Locate the value named LMCompatibilityLevel, and change the DWORD value to 2 (send NTLM authentication only).
4. Close regedit and restart the machine.

Troubleshotting Windows Agent Issues

http://edocs.quest.com/foglight/564/doc/Core/FglAMInstallation/WindowsConfig.073.2.php