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Unified Communications Diagnostics 8.5 - Data Recorder User Guide

Introducing the UC Diagnostics Data Recorder

About the Data Recorder Minimum System Requirements Starting the Data Recorder Data Recorder Mode

Using the Data Recorder Mode

Using the Help Desk Mode

Using the Debug Logging Feature

Frequently Asked Questions

About Data Recorder Mode

Where are the Data Recorder files stored? How can I tell if the Diagnostic Console is playing recorded data? How can I view and edit the data files?

About Help Desk Mode

What is Help Desk mode? Why is Help Desk mode useful?

How can I tell if the Diagnostic Console is playing recorded data?

There is a Data Recorder indicator on the Diagnostic Console user interface. For more information, see Diagnostic Console Mode Indicator .

How can I view and edit the data files?

You can use Internet Explorer to read the data files. To edit the data files, you can use Microsoft XML Notepad, which can be downloaded from the Microsoft Web site.

About Help Desk Mode

The following section contains some common questions pertaining to the Data Recorder when the user is in the Help Desk Mode.

What is Help Desk mode?

The data recorded by one Help Desk server which can be replayed by one or more remote UC Diagnostics Help Desk clients in real time.

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