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SharePlex 10.2.1 - Installation and Setup Guide

About this Guide Conventions used in this guide SharePlex pre-installation checklist Download the SharePlex installer Installation and setup for Oracle cluster Installation and setup for remote capture Install SharePlex on Windows Assign SharePlex users to security groups Set up an Oracle environment for replication Set up replication from Oracle to a different target type Generic SharePlex demonstration-all platforms Advanced SharePlex demonstrations for Oracle Solve Installation Problems Database Setup Utilities General SharePlex Utilities Uninstall SharePlex SharePlex installed items

Solve Installation Problems

Contents

 

Overview

This chapter reviews some common problems that you could experience when installing or running SharePlexfor the first time after installation.

Sometimes there are special installation instructions that supersede or supplement certain instructions in this manual. In addition, there can be known issues for this version that you should be aware of during or after installation. Please read the Release Notes for the version of SharePlex that you are installing before you begin the installation process.

 

Solve license utility problems

Are all machines connected to the network?

The inability of SharePlex components to perform initial TCP operations can sometimes appear to be license key or license utility errors. If you know you entered the correct key and machine IDs, verify that all systems on which you are loading SharePlex are connected to the network. The network node name and IP address of each system must be established sufficiently to allow SharePlex to perform TCP operations, even though the machines themselves are not yet configured.

Did you enter the correct key and/or machine ID number?

If you received this error message: “Cannot add license: License key is illegal,” it could be that you entered an invalid license key. Assuming that you retyped the key correctly and still received an error, it probably means that the license key, though valid, is not the correct key for this system. Except for trial keys, which are generic, license keys are assigned to a specific machine according to the machine’s identification number (such as “host ID” on Sun systems).

You probably received at least two license keys from Quest — one for a source system and one for a target system — or if you are installing on multiple machines in a cluster, you should have a key for each one. Verify that the key you entered is the one that was issued for this system by comparing it to the machine identification number for which it was issued.

To view the machine ID and add a key:

  1. Run the SpUtils utility from the SharePlex product directory, then click the License tab.
  2. Enter the license key and the SiteMessage code from the email that your company received from the Quest licensing team.

Solve installer problems

Is sp_cop shut down?

If you installed SharePlex on this system before, and you are re-installing it, the installation will return errors if SharePlex is running on this system. Shut down SharePlex using the shutdown command in sp_ctrl, or you can shut down the SharePlex service if this is a Windows system. If you are unable to run sp_ctrl, or if any SharePlex processes will not die, locate the process (the Taskmgr tab available from the SpUtils application provided for Windows systems) and kill it. When all SharePlex processes have been killed, run the installation program again.

Are all systems connected to the network?

Check to see that all systems on which you are loading SharePlex are connected to the network. The network node name and IP address of each system must be established sufficiently to allow SharePlex to perform TCP operations, even though the target machines themselves are not yet configured.

Note: These failures may appear to be license utility errors, but it is usually the inability of the license utilities and other components of SharePlex to perform initial TCP operations.

Did you enter the SharePlex groups in the name service?

If your environment uses a name service such as NIS or NISPLUS, you need to add the SharePlex groups and services to the nameserver before you run the SharePlex installation program, and the SharePlex Administrator must be named in the SharePlex Admin group on the nameserver before you install SharePlex. Instructions are on page 31. If these procedures are not performed, the installation will generate an error at the point in which it attempts to verify that the groups exist.

Is the database open?

The database must be open while you are installing SharePlex.

Solve database setup problems

This section helps you diagnose problems that are associated with the SharePlex database account and connection information that was created with the Database Setup utility when SharePlex was installed on the system.

Note: For more information about Database Setup, see Database Setup Utilities in the SharePlex Reference Guide.

If the issue you are experiencing is not listed in this documentation, search the SharePlex Knowledge Base at:

https://support.quest.com.

The Knowledge Base provides filtering options and links to other resources that can help you use and troubleshoot SharePlex.

Oracle setup issues

Problem Description Solution
Incorrect ORACLE_SID and/or ORACLE_HOME If SharePlex cannot interact with Oracle, it might be using the wrong ORACLE_SID and/or ORACLE_HOME.
  1. See How to find the ORACLE_SID and ORACLE_HOME to determine the Oracle values.

  2. Rerun the Database Setup utility. For more information, see Database Setup Utilities in the SharePlex Reference Guide.
Insufficient database privileges If the Database Setup utility fails, the person who runs it may not have the correct privileges

For more information, see Database Setup Utilities.

Asterisk as the ORACLE_SID entry Sometimes, the oratab file has an * (asterisk) symbol instead of a value for the ORACLE_SID. Ensure that a valid ORACLE_SID is in the oratab file, and then try running the database setup again.
More than one oratab file (Sun Solaris)

On Solaris systems, the oratab file is typically located in the /var/opt/oracle directory, but because other platforms store the oratab file in the /etc directory, there could be a second oratab in the /etc directory.

Either move, rename or delete the secondary oratab file, and then try running the database setup again.
Oracle not running

Oracle must be running and the instance must be open while you run the Database Setup utility. The utility accesses Oracle to establish SharePlex as a user and install its internal tables.

Start Oracle and open the instance.
sp_cop is running The SharePlex sp_cop process cannot be running while you are running the Database Setup utility. If it is running, shut it down using the shutdown command in sp_ctrl. Run sp_ctrl from the bin sub-directory in the SharePlex product directory.
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