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On Demand License Management Current - Security Guide

Introduction About On Demand License Management Azure datacenter security Overview of data handled by License Management Location of customer data Privacy and protection of customer data Network Communication Authentication of Users FIPS 140-2 compliance SDLC and SDL Third party assessments and certifications

Penetration testing Certification

Operational security

Access to data Permissions required to configure and operate Operational Monitoring

Production incident response management Security incident response management

Customer measures

Operational Monitoring

On Demand internal logging is available to Quest Operations and On Demand development teams during the normal operation of the platform. No customer or Personally Identifiable Information (PII) data is placed in internal logging and this is reviewed as part of the SDL process.

Production incident response management

Quest Operations and Quest Support have procedures in place to monitor the health of the system and ensure any degradation of the service is promptly identified and resolved. On Demand relies on Azure and AWS infrastructure and as such, is subject to the possible disruption of these services.

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Quest On Demand services status page is available at https://status.quest-on-demand.com/

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Azure services status page is available at https://azure.microsoft.com/en-ca/status/

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AWS services status page is available at https://status.aws.amazon.com/

Security incident response management

For its On Demand solution, Quest has established a formal process of preparation, detection, analysis, containment, eradication, recovery, and post-incident activities. As well, in accordance with international privacy laws, Quest has established a Security Breach Notice process.

Customer measures

On Demand License Management security features are only one part of a secure environment. Customers must implement their own security best practices.

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