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NetVault 12.4 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault Backup dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault Backup WebUI default settings Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting
Common errors Safe Mode in NetVault Backup

Configuring default settings using Txtconfig

The Txtconfig utility provides a text-based interface to customize various settings for the server and client machines. This utility is available on all supported operating systems. The Txtconfig utility resides in the bin directory under the NetVault Backup installation directory.

 
* 
NOTE: You must be logged-in with Administrator privileges on Windows and root user privileges on Linux and UNIX to use this utility.

Before you start Txtconfig on a Windows-based machine running the French or German version of NetVault Backup, you must set the font type and code page in the command prompt window:

•
Set the font type to Lucida Console: Open a command prompt window. Click the Control Menu icon in upper-left corner or right-click the title bar, and select Properties. In the Properties dialog box, click the Font tab, and select Lucida Console in the Font list.
•
Set the code page to 1252: In the command prompt window where you want to run Txtconfig, type the following command:
chcp 1252

These settings are necessary to display the text correctly in the command prompt window.

To configure default settings using Txtconfig:
1
Log in with Administrator privileges on Windows and root user privileges on Linux and UNIX.
2
In a terminal or command prompt window, type:
txtconfig
Press Enter or Return
3
The Machine page is displayed when you start the Txtconfig utility. You can view the following details on this page: Machine name, machine ID, network names, IP addresses, NetVault Backup version, OS version, and OS platform.
4
To view the main menu, press p. On the main menu page, the following menu items are available:
 
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Machine
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Firewall
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Process Manager
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License
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GUI
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Reporting
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Services
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Job Manager
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Schedule Manager
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Plugins
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Language
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Script
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Auditing
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Logging Daemon
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Security
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Plugin Options
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Notification
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Time Sync
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General
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Media Manager
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Diagnostic Tracing
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RAS Device Options
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Device Scan
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Verify
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Encryption
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Network Manager
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Web Service
5
To open a configuration page, press the option number for that page.
6
To configure the settings, do the following:
•
To change the value to ON or OFF, press the option number for that setting.
•
To select a value from a list, press the option number for the list item, and then press Enter or Return.
•
To provide a numeric, string, or date value, type the value, and then press Enter or Return.
7
To save the changes, press s.
8
To quit Txtconfig, press q.

Diagnostic tracing

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About diagnostic tracing
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Managing trace filters
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Enabling tracing
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Downloading trace files
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Changing the trace directory location
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Enabling tracing using Txtconfig
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Disabling tracing
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Deleting trace session directories

About diagnostic tracing

Diagnostic tracing is used to capture detailed information about error conditions. Quest Technical Support personnel use this information for debugging and troubleshooting purposes.

Tracing is disabled by default. To capture diagnostic information, you must enable tracing on the relevant NetVault Backup machines. You can configure NetVault Backup to start tracing immediately or when the service restarts. You can also specify a time window to automatically start and stop tracing at the specified time.

 
* 
IMPORTANT: Diagnostic trace settings should only be configured under the direction of Quest Technical Support.

Diagnostic information is written to trace files. You can generate trace files for all processes or a subset of processes. These files are generated on the machine where the selected processes are running. NetVault Backup uses a Trace Container directory to store all trace files generated during various sessions. By default, the trace container directory is created under the NetVault Backup installation directory. You can modify the default settings to specify a new location for the container directory. When tracing is enabled, a session directory is created under the container directory; all trace files generated during the session reside in this directory. You can use the WebUI to download trace files from various machines to the local machine where the WebUI is running.

MSP administrator can enable and disable tracing and tracing filters on NetVault Backup Server and its own client machines. Whereas, tenant administrator can enable and disable tracing filter only for its own client machines.

When tracing requires diagnostic information on NetVault Backup Server and tenant client machines, MSP administrator and tenant administrator must sync with each other to enable and disable tracing for a particular operation during a given time window.

After generating and downloading traces, tenant administrator provides traces to MSP administrator to send for further analysis or investigation.

Managing trace filters

NetVault Backup 11.2 or later allows you to manage trace filters to NetVault Backup processes (core and plug-in) from the NetVault Backup WebUI. You can change/ assign trace settings for these processes using the option Manage Trace Filters.

To manage trace filters:
1
In the Navigation pane, click Change Settings.
2
To manage trace filters:
•
For the NetVault Backup Server: On the NetVault Server Settings page, under System and Security, click Diagnostic Tracing.
•
For the NetVault Backup Client: On the NetVault Server Settings page, click Clients. In the NetVault Backup Clients table, select the client, and click Next. Under System and Security, click Diagnostic Tracing.
3
In the Diagnostic Trace Settings page, click Manage Trace Filters.
4
In the list of NetVault Backup (core and plug-in) processes, select the process to edit. Click Edit.
5
In the Edit Trace Filter Mapping dialog box, configure the following settings:
 
Table 156. Edit Trace Filter Mapping
Setting
Description

Selected Process

Selected NetVault Backup process (core and plug-in) is displayed.

Filter

Click the down arrow and select any of the following filter options:

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KillAll: When this filter is assigned to a process, the process will not generate any traces.
•
MessageOnly: If this filter is assigned to a process that process will only produce trace messages from MESSAGE module. All other trace messages will be filtered out.

Specify the following trace filter mapping options for the selected process:

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Enable Filter: Select this option to enable the selected filter option for the selected process.
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Force Disk Tracing: Select this option to allow the selected process to trace the disk (even when disk tracing is disabled).
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Circular: Select this option to enable circular tracing and type or select the values in the following fields:
•
Lines per trace file: Number of lines per trace file when circular is enabled. When lines in a trace file exceed this threshold, traces are written to next trace file.
•
Number of trace files to keep: Number of trace files to keep when circular is enabled. When number of trace files exceed this threshold, oldest trace file will be overwritten.
6
Click Update to apply the new settings and close the dialog box.
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