Administrator's Guide
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Desktop Authority Administrator Guide
Updated - December 2019
Software Version - 11.1
Product Improvement Program
To assist in the development of new features, as well as drive future improvements, we have implemented a Product Improvement Program. Feedback from this program provides product management with valuable insight into how our products are being used. This information is essential to help the R&D team prioritize existing enhancement requests within the roadmap of the each product. Participation is voluntary, and no personal contact information is ever collected.
How do I participate in the Product Improvement Program? What if I change my mind?
There is an option within the Desktop Authority Setup Tool (Product Improvement section) that can be used to verify or change your participation at any time.
How will the collected information be used?
Information collected will be used to develop new features and improve Desktop Authority.
Where is the data being stored?
The data is stored on a secure server within the USA and will be accessed only be the members of the Desktop Authority R&D team.
What information is collected?
- Desktop Authority features usage data such as console configuration settings
- System information such as operating system, processor, and memory installed
- Domain information such as number of users, servers, and workstations being managed
- Browser type and version
- Product information such as version
- License information such as type and number of seats
How does the Product Improvement Program work?
You choose to participate and allow Desktop Authority to send usage data, associated with an anonymous user ID from your computer. If you are offline at any time, the data will be sent the next time an Internet connection is available.
How long will collected data be stored?
We will store the collected data on our secure server for as long as the Product Improvement Program is in place.
Will I receive spam if I participate in the Product Improvement Program?
You will not receive any e-mail regarding the Product Improvement Program, regardless of whether you participate. We do not collect personally identifiable information.
Do I need an Internet connection?
An Internet connection is required for participation. However, it can be an intermittent connection. When an Internet connection becomes available, the information is automatically transmitted with minimal impact to your system.
Can I see the data that is collected before it is transmitted?
No, the information cannot be displayed on the customer side. The collection of the desired data occurs seamlessly in the background without affecting the product. Additionally, all formatting and processing of the collected data are done post transmission.
How long will my participation in the program last?
Information is actively collected as long as you use the product version for which you have agreed to participate or until you decide to end your participation.
How is my privacy protected?
We take many precautions in protecting the information that is collected and transmitted. You can learn more about how we handle user information by reviewing our Privacy Policy.
Since no personally identifiable information is collected, the anonymous data will not be meaningful to anyone outside of our company.
Installation Help
Installing, upgrading, or uninstalling Desktop Authority
The Desktop Authority installation wizard walks you through a series of dialogs prompting for information that is needed to install, upgrade, or uninstall Desktop Authority, as required. Follow the wizard by entering the requested information.
| To do any of the following... | Click or tap... |
| Advance to the following page | Next |
| Return to the previous page | Back |
| Abort the wizard | Cancel |
Each of the following topics provides information about a specific step in the wizard.
Installing Desktop Authority for the first time
- Welcome to Desktop Authority
- License Information
- Database Information
- File Locations
- Master Services
- User or Group
- Website Configuration
- Off Network Remote Management
- Certificate Selection
- Review
- Installation In Progress/Complete
Upgrading Desktop Authority
- Database Information
- File Locations and Database Backup
- Master Services
- User or Group
- Website Configuration
- Off Network Remote Management
- Certificate Selection
- Review
- Installation In Progress/Complete
Uninstalling Desktop Authority
- Infrastructure
- Website Configuration
- Delete Database and Backup
- Logon Scripts
- Review
- Removal Complete
New Installation Dialogs
Installing, upgrading, or uninstalling Desktop Authority
The Desktop Authority installation wizard walks you through a series of dialogs prompting for information that is needed to install, upgrade, or uninstall Desktop Authority, as required. Follow the wizard by entering the requested information.
| To do any of the following... | Click or tap... |
| Advance to the following page | Next |
| Return to the previous page | Back |
| Abort the wizard | Cancel |
Each of the following topics provides information about a specific step in the wizard.
Installing Desktop Authority for the first time
- Welcome to Desktop Authority
- License Information
- Database Information
- File Locations
- Master Services
- User or Group
- Website Configuration
- Off Network Remote Management
- Certificate Selection
- Review
- Installation In Progress/Complete
Upgrading Desktop Authority
- Database Information
- File Locations and Database Backup
- Master Services
- User or Group
- Website Configuration
- Off Network Remote Management
- Certificate Selection
- Review
- Installation In Progress/Complete