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Foglight for Siebel 5.2.1 - User and Reference Guide

Introducing Foglight for Siebel Systems Foglight for Siebel Systems Summary Dashboard About the Foglight SiebelServer Agent Foglight for Siebel Systems Reference

Investigating Siebel Server availability

The availability of the Siebel eBusiness Application depends upon the availability of each Siebel server in the environment. When a Siebel server is unavailable, every enabled Siebel component assigned to that Siebel server is also unavailable. Furthermore, if a Siebel component is only assigned to one Siebel server and that Siebel server becomes unavailable, the work on those components stops. For example, if the Assignment Manager is used to assign leads from the corporate web site to the appropriate account team, and the Siebel server that runs the Assignment Manager component is unavailable, the new web leads are not assigned to an account team.
The Foglight SiebelServer Agent collects availability statistics on the Siebel server, Siebel component groups, and Siebel components assigned to the Siebel server. These availability statistics not only allow the Siebel administrator to be alerted when an availability issue is encountered, but also generate views/reports on the overall availability of the Siebel eBusiness Application environment for management.
The Foglight SiebelServer Agent calculates the Siebel server’s availability percentages.
The Siebel server’s availability is calculated as follows:
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100 percent if the SiebelServerStatus = “Running”.
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Zero percent for all other values.
The Siebel server’s database connection availability is calculated as follows:
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100 percent if the Siebel server is able to log in to the Siebel database as the Siebel administrator.
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Zero percent for all other values.
The Siebel server’s gateway server connection availability is calculated as follows:
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100 percent if the Siebel server is able to connect to the Siebel gateway server.
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Zero percent for all other values.
To start with the Sieb_Srvr_Availability_Overview graph view:
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Open the Sieb_Srvr_Availability_Overview graph view which provides database and availability information about each Siebel server.

Foglight for Siebel Systems Reference

Foglight for Siebel Systems extends Foglight with a specialized agent designed to assist Siebel eBusiness Applications by providing application health status and capacity planning information. This Foglight for Siebel solution for Siebel eBusiness Applications monitors the availability and performance of the different entities that make up the Siebel eBusiness Application environment.
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SiebelServer Agent views
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SiebelServer Agent rules
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SiebelServer Agent data tables

SiebelServer Agent views

Foglight for Siebel ships with predefined views to help you monitor your server environment. In this guide, the descriptions of the views are listed in alphabetical order.
The SiebelServer Agent view descriptions are listed in this section:
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Sieb_Comp_Availability graph view
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Sieb_Comp_Detail graph view
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Sieb_Comp_Group_Availability graph view
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Sieb_Comp_SQLExecute_Detail graph view
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Sieb_Comp_SQLFetch_Detail graph view
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Sieb_Comp_SQLParse_Detail graph view
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Sieb_Comp_SQLTime graph view
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Sieb_Comp_Statistics graph view
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Sieb_Comp_Tasks graph view
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Sieb_Proc_Memory_Detail graph view
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Sieb_Proc_Utilization graph view
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Sieb_Srvr_Availability_Overview graph view
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Sieb_Srvr_Detail graph view
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Sieb_Srvr_Overview graph view
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Sieb_Srvr_SQLTime graph view
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Sieb_Srvr_Utilization_Overview graph view
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Sieb_Task_Detail Table view

Sieb_Comp_Availability graph view

Purpose
The Foglight SiebelServer Agent calculates the availability of the individual Siebel components as follows:
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If ComponentAlias = “TxnRoute” or “TxnMerge” or “TxnProc” and ComponentState = “Running” ComponentStateAvailability = 100 percent.
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For all other components, Availability = 100 percent if ComponentState = Online or Running.
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Zero percent for all other values.
Figure 1. Siebel Component Availability
The availability is calculated at 100 percent for the Siebel Remote components. These three components must always be running to ensure a continuous synchronization process:
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Transaction Router.
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Transaction Merger.
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Transaction Processor.
If the Siebel administrator determines a Siebel component is not expected to be unavailable, the Siebel Server Manager should be used to restart the component. If the component does not restart as expected, the Component task logs can be used to diagnose why the Siebel component is not starting. Contact Siebel Support if restarting the Siebel component does not restore the component to 100 percent availability.
Description of the view
 
Table 2. Siebel Component Availability graph view
Data Displayed
Availability %. The availability percentage of each enabled Siebel component group assigned to the Siebel server.
Where to go next
n/a.
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