This Foglight for BMC Remedy ActionPack User and Reference Guide provides requirements, configuration instructions, conceptual information and instructions on how to use the Foglight for BMC Remedy ActionPack to integrate Foglight for BMC Remedy ActionPack with BMC Remedy Action Request (AR) systems.
This guide is intended for any user who wants to communicate with BMC Remedy AR systems.
In this section you can read about requirements that need to be met for the ActionPack for BMC Remedy to work properly, and the Actions included in this actionpack.
Foglight for BMC Remedy ActionPack supports operations within Regular and Join forms only.
This section describes the actions that are included in the ActionPack for BMC Remedy.
Closes the specified request with the preferred close status. The action is applicable for the Regular and Join forms.
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Server/Server |
[BMCRemedyServer]. The BMC Remedy server. | |
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FormName/FormName |
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RequestID/RequestID |
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CloseStatus/CloseStatus |
Preferred Close status for the request. |
Creates a new entry in the specified form of a BMC Remedy server. The action is applicable for the Regular and Join forms.
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Server/Server |
[BMCRemedyServer]. The BMC Remedy server. | |
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FormName/FormName |
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ShortDescription/ShortDescription |
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Status/Status |
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AssignTo/AssignTo |
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Submitter/Submitter |
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FieldsIDs/FieldsIDs |
An optional list of fields’ IDs to be populated in the request being created (should match in size with FieldsValues parameter). | |
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FieldsValues/FieldsValues |
An optional list of fields’ values to be populated in the request being created (should match in size with FieldsIDs parameter). |
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RequestID/RequestID |
The Request ID field value of the created request. (Field ID in the form is 1.) | |
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Status/Status |
The Status field value of the created request. (Field ID in the form is 7.) | |
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Submitter/Submitter |
The Submitter field value of the created request. (Field ID in the form is 2.) | |
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CreateDate/CreateDate |
The Create Date field value of the created request. (Field ID in the form is 3.) |
Retrieves core fields of the specified request. The action is applicable for the Regular and Join forms.
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Server/Server |
[BMCRemedyServer]. The BMC Remedy server. | |
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FormName/FormName |
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RequestID/RequestID |
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Status/Status |
The Status field value of the request. (Field ID in the form is 7.) | |
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The Submitter field value of the request. (Field ID in the form is 2.) | ||
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AssignedTo/AssignedTo |
The Assigned To field value of the request. (Field ID in the form is 4.) | |
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CreateDate/CreateDate |
The Create Date field value of the request. (Field ID in the form is 3.) | |
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ModifiedDate/ModifiedDate |
The Modified Date field value of the request. (Field ID in the form is 6.) | |
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LastModifiedBy/LastModifiedBy |
The Last Modified By field value of the request. (Field ID in the form is 5.) | |
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ShortDescription/ShortDescription |
The Short Description field value of the request. (Field ID in the form is 8.) |
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