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Foglight for Automation Action Packs 5.6.3.8 - BMC Remedy ActionPack User Guide

Using the ActionPack for BMC Remedy

This Foglight for BMC Remedy ActionPack User and Reference Guide provides requirements, configuration instructions, conceptual information and instructions on how to use the Foglight for BMC Remedy ActionPack to integrate Foglight for BMC Remedy ActionPack with BMC Remedy Action Request (AR) systems.

This guide is intended for any user who wants to communicate with BMC Remedy AR systems.

In this section you can read about requirements that need to be met for the ActionPack for BMC Remedy to work properly, and the Actions included in this actionpack.

ActionPack for BMC Remedy Requirements

BMC Remedy

5.6.2

5.6.3.4 or later

BMC Remedy server version 7.0.01 or later

Foglight for BMC Remedy ActionPack supports operations within Regular and Join forms only.

ActionPack for BMC Remedy Actions

This section describes the actions that are included in the ActionPack for BMC Remedy.

Closes the specified request with the preferred close status. The action is applicable for the Regular and Join forms.

The Close status is a valid value for the Status field of the request (enumeration type).

Server/Server

Topologyobject

[BMCRemedyServer]. The BMC Remedy server.

FormName/FormName

String

Name of a form containing the request.

RequestID/RequestID

String

An ID of the request to be closed.

CloseStatus/CloseStatus

String

Preferred Close status for the request.

None.

Creates a new entry in the specified form of a BMC Remedy server. The action is applicable for the Regular and Join forms.

Server/Server

Topologyobject

[BMCRemedyServer]. The BMC Remedy server.

FormName/FormName

String

Name of a form, for which the request will be created.

ShortDescription/ShortDescription

String

Short description of the request being created.

Status/Status

String

An optional status to be set for the request being created.

AssignTo/AssignTo

String

An optional assignee for the request being created.

Submitter/Submitter

String

An optional submitter of the request being created.

FieldsIDs/FieldsIDs

Array of Integers

An optional list of fields’ IDs to be populated in the request being created (should match in size with FieldsValues parameter).

FieldsValues/FieldsValues

Array of Strings

An optional list of fields’ values to be populated in the request being created (should match in size with FieldsIDs parameter).

RequestID/RequestID

String

The Request ID field value of the created request. (Field ID in the form is 1.)

Status/Status

String

The Status field value of the created request. (Field ID in the form is 7.)

Submitter/Submitter

String

The Submitter field value of the created request. (Field ID in the form is 2.)

CreateDate/CreateDate

String

The Create Date field value of the created request. (Field ID in the form is 3.)

Post-conditions

None.

Retrieves core fields of the specified request. The action is applicable for the Regular and Join forms.

Server/Server

Topologyobject

[BMCRemedyServer]. The BMC Remedy server.

FormName/FormName

String

Name of a form containing the request.

RequestID/RequestID

String

An ID of the request to be retrieved.

Status/Status

String

The Status field value of the request. (Field ID in the form is 7.)

Submitter/Submitter

String

The Submitter field value of the request. (Field ID in the form is 2.)

AssignedTo/AssignedTo

String

The Assigned To field value of the request. (Field ID in the form is 4.)

CreateDate/CreateDate

String

The Create Date field value of the request. (Field ID in the form is 3.)

ModifiedDate/ModifiedDate

String

The Modified Date field value of the request. (Field ID in the form is 6.)

LastModifiedBy/LastModifiedBy

String

The Last Modified By field value of the request. (Field ID in the form is 5.)

ShortDescription/ShortDescription

String

The Short Description field value of the request. (Field ID in the form is 8.)

None.

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