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Foglight Change Analyzer 5.7.7 - Release Notes

Additional resources

Foglight® Change Analyzer 5.7.7

Developed for Foglight Management Server 5.9.4 / Foglight for Virtualization, Enterprise Edition 8.8.5

Release Notes

November 2018


Contents

Welcome to Foglight Change Analyzer

New in this release

Resolved issues and enhancements

Known issues

Third party known issues

Upgrade and compatibility

System requirements

Product licensing

Getting started with Foglight Change Analyzer

About Us


Welcome to Foglight Change Analyzer

Foglight® Change Analyzer allows you to track changes in your virtual environment and understand their potential impact on performance and availability. It captures and reports on changes to VMs, hosts, clusters, datastores, and resource pools within a selected environment. It also allows you to compare VMs to a "gold standard" VM or template and alerts you when changes cause their configurations to drift from the standard.

These Release Notes cover the resolved issues, known issues, workarounds, and other important information about the 5.7.7 release of Foglight Change Analyzer. Review all sections before starting the installation.

 


New in this release

This 5.7.7 release of Foglight Change Analyzer accompanies the release of Foglight for Virtualization, Enterprise Edition 8.8.5. It does not include any new features and improvements.

 


Resolved issues and enhancements

This 5.7.7 release of Foglight Change Analyzer accompanies the release of Foglight for Virtualization, Enterprise Edition 8.8.5. It does not include any resolved issues and enhancements.

 


Known issues

The following is a list of issues known to exist at the time of this release.

Defect ID

Known Issue

VFOG-12392

Modify the Add-Alarm dashboard to allow email notification when a new VM is created.

VFOG-12379

Add a virtual hard disk for a VM is not shown under change history.

VFOG-12268

Same events are processed multiple times and an incorrect retention policy is used.

VFOG-12125

Environment Overview: Highest impact changes dashboard is missing some changes.

VFOG-11179

Change Analyzer querying too many Events from DB.

VFOG-9602

Change Alarms stops displaying new added change alarms in Google® Chrome™.

 


Third party known issues

There are no known third-party issues specific to this release of Foglight Change Analyzer.

 


Upgrade and compatibility

The latest version of Foglight Change Analyzer is 5.7.7.

Foglight Change Analyzer 5.7.7 requires Management Server version 5.9.4, or Foglight for Virtualization, Enterprise Edition 8.7 or later. It also requires Foglight for VMware version 5.7.7.

To upgrade Foglight Change Analyzer to the latest version:

  1. Download the following packages from Quest Support Portal:
    • Foglight for VMware version 5.7.7 (which includes the DRP-5_7_7.car, Virtual-VMware-5_7_7.car and Virtual-VMware-Admin-5_7_7.car cartridge files)
    • Foglight Change Analyzer version 5.7.7 (which includes the CommonAnalytics-5_7_7.car and ChangeAnalyzer-5_7_7.car cartridge files)
    • Foglight Resource Optimizer Automation version 5.7.7 (which includes the OptimizerAutomation-5_7_7.car cartridge file)
    • Foglight Resource Optimizer version 5.7.7 (which includes the Optimizer-5_7_7.car and VMware-Optimizer-5_7_7.car cartridge files)
  2. On the Cartridge Inventory dashboard, install the following cartridge files. Do not remove the older version of these cartridges. Install the new versions over the older versions. The sequence of cartridge installation is important because of their dependencies:
    1. DRP-5_7_7.car
    2. OptimizerAutomation-5_7_7.car
    3. CommonAnalytics-5_7_7.car
    4. Virtual-VMware-5_7_7.car
      Note: After installing the Virtual-VMware-5_7_7.car cartridge, existing vCenter agents (VC agents) must be updated using the Update Agent button in the VMware Environment > Administration tab.
    5. Virtual-VMware-Admin-5_7_7.car
    6. VMware-Optimizer-5_7_7.car (recommended)
    7. Optimizer-5_7_7.car (recommended)
    8. ChangeAnalyzer-5_7_7.car

 

For cartridge installation instructions, see “Installing Foglight Cartridges” in the Foglight Administration and Configuration Help.

 

The following is a list of product versions and platforms compatible with this release.

Product Name

Product Version

Platform

Foglight Management Server 5.9.4 All platforms supported by this version of the Foglight Management Server
Foglight Agent Manager 5.9.4 All platforms supported by this version of the Foglight Agent Manager
Foglight For Virtualization, Enterprise Edition 8.8.5 All platforms supported by this version of the Foglight For Virtualization, Enterprise Edition

 


System requirements

Foglight Change Analyzer 5.7.7 can be installed on Foglight and comes installed on Foglight for Virtualization, Enterprise Edition 8.8.5.

For information about system requirements for this release, see section "Hardware requirements and guidelines" in the System Requirements and Platform Support Guide for the product you have installed.

 

Before installing Foglight Change Analyzer, ensure your system meets the following minimum hardware and software requirements:

Platform, Memory and Hard Disk Space The platform, memory, and hard disk space requirements for the monitored servers must match the Agent Manager requirements. For complete information, see the System Requirements and Platform Support Guide.
Operating System Foglight Change Analyzer can be installed on any supported Foglight Management Server or Foglight for Virtualization, Enterprise Edition configuration.

 


Product licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them. Foglight cartridges are also license-protected. While some cartridges are covered by the base Foglight license (such as Foglight Agent Manager cartridges and Foglight for Infrastructure), others may require an additional license. Foglight Change Analyzer is covered by the base Foglight for Virtualization Enterprise license.

To activate a trial or a purchased commercial license:

  1. On the navigation panel, under Dashboards, click Administration > Setup > Manage Licenses.
  2. Click Install.
  3. In the Install License dialog box, click Browse.
  4. In the file browser that appears, specify the location of the license file.
  5. In the Install License dialog box, click Install License.

 


Getting started with Foglight Change Analyzer

Contents of the release package

The Foglight Change Analyzer release package contains the following:

  1. Foglight Change Analyzer version 5.7.7 cartridge file:
    • ChangeAnalyzer-5_7_7.car
    • CommonAnalytics-5_7_7.car
  2. Product Documentation, including:
    • Foglight Change Analyzer User and Reference Guide (PDF and online help)
    • Foglight Change Analyzer Release Notes (this document)

Installation instructions

Foglight Change Analyzer 5.7.7 comes pre-installed and enabled on Foglight for Virtualization, Enterprise Edition 8.8.5.

 

Foglight Change Analyzer can be installed on the Foglight Management Server versions listed in the Upgrade and Compatibility section.

To install Foglight Change Analyzer:

  1. Download the following packages from Quest Support Portal:
    • Foglight for VMware version 5.7.7 (which includes the DRP-5_7_7.car, Virtual-VMware-5_7_7.car and Virtual-VMware-Admin-5_7_7.car cartridge files)
    • Foglight Change Analyzer version 5.7.7 (which includes the CommonAnalytics-5_7_7.car and ChangeAnalyzer-5_7_7.car cartridge files)
    • Foglight Resource Optimizer Automation version 5.7.7 (which includes the OptimizerAutomation-5_7_7.car cartridge file)
    • Foglight Resource Optimizer version 5.7.7 (which includes the Optimizer-5_7_7.car and VMware-Optimizer-5_7_7.car cartridge files)
  2. On the Cartridge Inventory dashboard, install and enable the following cartridge files. The sequence of cartridge installation is important because of their dependencies:
    1. DRP-5_7_7.car
    2. OptimizerAutomation-5_7_7.car
    3. CommonAnalytics-5_7_7.car
    4. Virtual-VMware-5_7_7.car
      Note: After installing the Virtual-VMware-5_7_7.car cartridge, existing vCenter agents (VC agents) must be updated using the Update Agent button in the VMware Environment > Administration tab.
    5. Virtual-VMware-Admin-5_7_7.car
    6. VMware-Optimizer-5_7_7.car (recommended)
    7. Optimizer-5_7_7.car (recommended)
    8. ChangeAnalyzer-5_7_7.car

For cartridge installation instructions, see “Installing Foglight cartridges” in the Foglight Administration and Configuration Help.

 

Additional resources

Additional information is available from the following:

Globalization

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan.

 


About Us

We are more than just a name

We are on a quest to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation™.

Our brand, our vision. Together.

Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.

Contacting Quest

For sales or other inquiries, visit www.quest.com/contact.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request.
  • View Knowledge Base articles.
  • Sign up for product notifications.
  • Download software and technical documentation.
  • View how-to-videos.
  • Engage in community discussions.
  • Chat with support engineers online.
  • View services to assist you with your product.

 


Copyright© 2018 Quest Software Inc.

Quest, the Quest logo, Foglight, and Join the Innovation are trademarks and registered trademarks of Quest Software Inc. in the U.S.A. and other countries. For a complete list of Quest Software trademarks, please visit our website at www.quest.com/legal. Red Hat, JBoss, the JBoss logo, and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the U.S. and other countries. CentOS is a trademark of Red Hat, Inc. in the U.S. and other countries. Fedora and the Infinity design logo are trademarks of Red Hat, Inc. Microsoft, .NET, Active Directory, Internet Explorer, Hyper-V, Office 365, SharePoint, Silverlight,SQL Server, Visual Basic, Windows, Windows Vista and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. AIX, IBM, PowerPC, PowerVM, and WebSphere are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Java, Oracle, Oracle Solaris, PeopleSoft, Siebel, Sun, WebLogic, and ZFS are trademarks or registered trademarks of Oracle and/or its affiliates in the United States and other countries. SPARC is a registered trademark of SPARC International, Inc. in the United States and other countries. Products bearing the SPARC trademarks are based on an architecture developed by Oracle Corporation. OpenLDAP is a registered trademark of the OpenLDAP Foundation. HP is a registered trademark that belongs to HewlettPackard Development Company, L.P. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. MySQL is a registered trademark of MySQL AB in the United States, the European Union and other countries. Novell and eDirectory are registered trademarks of Novell, Inc., in the United States and other countries. VMware, ESX, ESXi, vSphere, vCenter, vMotion, and vCloud Director are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions. Sybase is a registered trademark of Sybase, Inc. The X Window System and UNIX are registered trademarks of The Open Group. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Apple, iPad, iPhone, Mac OS, Safari, Swift, and Xcode are trademarks of Apple Inc., registered in the U.S. and other countries. Ubuntu is a registered trademark of Canonical Ltd. Symantec and Veritas are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. OpenSUSE, SUSE, and YAST are registered trademarks of SUSE LCC in the United States and other countries. Citrix, AppFlow, NetScaler, XenApp, and XenDesktop are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. PostgreSQL is a registered trademark of the PostgreSQL Global Development Group. MariaDB is a trademark or registered trademark of MariaDB Corporation Ab in the European Union and United States of America and/or other countries. Intel, Itanium, Pentium, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Debian is a registered trademark of Software in the Public Interest, Inc. OpenStack is a trademark of the OpenStack Foundation. Amazon Web Services, the "Powered by Amazon Web Services" logo, and "Amazon RDS" are trademarks of Amazon.com, Inc. or its affiliates in the United States and/or other countries. Infobright, Infobright Community Edition and Infobright Enterprise Edition are trademarks of Infobright Inc. POLYCOM®, RealPresence® Collaboration Server, and RMX® are registered trademarks of Polycom, Inc. All other marks and names mentioned herein may be trademarks of their respective companies.

 

Globalization

Foglight® Change Analyzer 5.7.7

Developed for Foglight Management Server 5.9.4 / Foglight for Virtualization, Enterprise Edition 8.8.5

Release Notes

November 2018


Contents

Welcome to Foglight Change Analyzer

New in this release

Resolved issues and enhancements

Known issues

Third party known issues

Upgrade and compatibility

System requirements

Product licensing

Getting started with Foglight Change Analyzer

About Us


Welcome to Foglight Change Analyzer

Foglight® Change Analyzer allows you to track changes in your virtual environment and understand their potential impact on performance and availability. It captures and reports on changes to VMs, hosts, clusters, datastores, and resource pools within a selected environment. It also allows you to compare VMs to a "gold standard" VM or template and alerts you when changes cause their configurations to drift from the standard.

These Release Notes cover the resolved issues, known issues, workarounds, and other important information about the 5.7.7 release of Foglight Change Analyzer. Review all sections before starting the installation.

 


New in this release

This 5.7.7 release of Foglight Change Analyzer accompanies the release of Foglight for Virtualization, Enterprise Edition 8.8.5. It does not include any new features and improvements.

 


Resolved issues and enhancements

This 5.7.7 release of Foglight Change Analyzer accompanies the release of Foglight for Virtualization, Enterprise Edition 8.8.5. It does not include any resolved issues and enhancements.

 


Known issues

The following is a list of issues known to exist at the time of this release.

Defect ID

Known Issue

VFOG-12392

Modify the Add-Alarm dashboard to allow email notification when a new VM is created.

VFOG-12379

Add a virtual hard disk for a VM is not shown under change history.

VFOG-12268

Same events are processed multiple times and an incorrect retention policy is used.

VFOG-12125

Environment Overview: Highest impact changes dashboard is missing some changes.

VFOG-11179

Change Analyzer querying too many Events from DB.

VFOG-9602

Change Alarms stops displaying new added change alarms in Google® Chrome™.

 


Third party known issues

There are no known third-party issues specific to this release of Foglight Change Analyzer.

 


Upgrade and compatibility

The latest version of Foglight Change Analyzer is 5.7.7.

Foglight Change Analyzer 5.7.7 requires Management Server version 5.9.4, or Foglight for Virtualization, Enterprise Edition 8.7 or later. It also requires Foglight for VMware version 5.7.7.

To upgrade Foglight Change Analyzer to the latest version:

  1. Download the following packages from Quest Support Portal:
    • Foglight for VMware version 5.7.7 (which includes the DRP-5_7_7.car, Virtual-VMware-5_7_7.car and Virtual-VMware-Admin-5_7_7.car cartridge files)
    • Foglight Change Analyzer version 5.7.7 (which includes the CommonAnalytics-5_7_7.car and ChangeAnalyzer-5_7_7.car cartridge files)
    • Foglight Resource Optimizer Automation version 5.7.7 (which includes the OptimizerAutomation-5_7_7.car cartridge file)
    • Foglight Resource Optimizer version 5.7.7 (which includes the Optimizer-5_7_7.car and VMware-Optimizer-5_7_7.car cartridge files)
  2. On the Cartridge Inventory dashboard, install the following cartridge files. Do not remove the older version of these cartridges. Install the new versions over the older versions. The sequence of cartridge installation is important because of their dependencies:
    1. DRP-5_7_7.car
    2. OptimizerAutomation-5_7_7.car
    3. CommonAnalytics-5_7_7.car
    4. Virtual-VMware-5_7_7.car
      Note: After installing the Virtual-VMware-5_7_7.car cartridge, existing vCenter agents (VC agents) must be updated using the Update Agent button in the VMware Environment > Administration tab.
    5. Virtual-VMware-Admin-5_7_7.car
    6. VMware-Optimizer-5_7_7.car (recommended)
    7. Optimizer-5_7_7.car (recommended)
    8. ChangeAnalyzer-5_7_7.car

 

For cartridge installation instructions, see “Installing Foglight Cartridges” in the Foglight Administration and Configuration Help.

 

The following is a list of product versions and platforms compatible with this release.

Product Name

Product Version

Platform

Foglight Management Server 5.9.4 All platforms supported by this version of the Foglight Management Server
Foglight Agent Manager 5.9.4 All platforms supported by this version of the Foglight Agent Manager
Foglight For Virtualization, Enterprise Edition 8.8.5 All platforms supported by this version of the Foglight For Virtualization, Enterprise Edition

 


System requirements

Foglight Change Analyzer 5.7.7 can be installed on Foglight and comes installed on Foglight for Virtualization, Enterprise Edition 8.8.5.

For information about system requirements for this release, see section "Hardware requirements and guidelines" in the System Requirements and Platform Support Guide for the product you have installed.

 

Before installing Foglight Change Analyzer, ensure your system meets the following minimum hardware and software requirements:

Platform, Memory and Hard Disk Space The platform, memory, and hard disk space requirements for the monitored servers must match the Agent Manager requirements. For complete information, see the System Requirements and Platform Support Guide.
Operating System Foglight Change Analyzer can be installed on any supported Foglight Management Server or Foglight for Virtualization, Enterprise Edition configuration.

 


Product licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them. Foglight cartridges are also license-protected. While some cartridges are covered by the base Foglight license (such as Foglight Agent Manager cartridges and Foglight for Infrastructure), others may require an additional license. Foglight Change Analyzer is covered by the base Foglight for Virtualization Enterprise license.

To activate a trial or a purchased commercial license:

  1. On the navigation panel, under Dashboards, click Administration > Setup > Manage Licenses.
  2. Click Install.
  3. In the Install License dialog box, click Browse.
  4. In the file browser that appears, specify the location of the license file.
  5. In the Install License dialog box, click Install License.

 


Getting started with Foglight Change Analyzer

Contents of the release package

The Foglight Change Analyzer release package contains the following:

  1. Foglight Change Analyzer version 5.7.7 cartridge file:
    • ChangeAnalyzer-5_7_7.car
    • CommonAnalytics-5_7_7.car
  2. Product Documentation, including:
    • Foglight Change Analyzer User and Reference Guide (PDF and online help)
    • Foglight Change Analyzer Release Notes (this document)

Installation instructions

Foglight Change Analyzer 5.7.7 comes pre-installed and enabled on Foglight for Virtualization, Enterprise Edition 8.8.5.

 

Foglight Change Analyzer can be installed on the Foglight Management Server versions listed in the Upgrade and Compatibility section.

To install Foglight Change Analyzer:

  1. Download the following packages from Quest Support Portal:
    • Foglight for VMware version 5.7.7 (which includes the DRP-5_7_7.car, Virtual-VMware-5_7_7.car and Virtual-VMware-Admin-5_7_7.car cartridge files)
    • Foglight Change Analyzer version 5.7.7 (which includes the CommonAnalytics-5_7_7.car and ChangeAnalyzer-5_7_7.car cartridge files)
    • Foglight Resource Optimizer Automation version 5.7.7 (which includes the OptimizerAutomation-5_7_7.car cartridge file)
    • Foglight Resource Optimizer version 5.7.7 (which includes the Optimizer-5_7_7.car and VMware-Optimizer-5_7_7.car cartridge files)
  2. On the Cartridge Inventory dashboard, install and enable the following cartridge files. The sequence of cartridge installation is important because of their dependencies:
    1. DRP-5_7_7.car
    2. OptimizerAutomation-5_7_7.car
    3. CommonAnalytics-5_7_7.car
    4. Virtual-VMware-5_7_7.car
      Note: After installing the Virtual-VMware-5_7_7.car cartridge, existing vCenter agents (VC agents) must be updated using the Update Agent button in the VMware Environment > Administration tab.
    5. Virtual-VMware-Admin-5_7_7.car
    6. VMware-Optimizer-5_7_7.car (recommended)
    7. Optimizer-5_7_7.car (recommended)
    8. ChangeAnalyzer-5_7_7.car

For cartridge installation instructions, see “Installing Foglight cartridges” in the Foglight Administration and Configuration Help.

 

Additional resources

Additional information is available from the following:

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan.

 


About Us

We are more than just a name

We are on a quest to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation™.

Our brand, our vision. Together.

Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.

Contacting Quest

For sales or other inquiries, visit www.quest.com/contact.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request.
  • View Knowledge Base articles.
  • Sign up for product notifications.
  • Download software and technical documentation.
  • View how-to-videos.
  • Engage in community discussions.
  • Chat with support engineers online.
  • View services to assist you with your product.

 


Copyright© 2018 Quest Software Inc.

Quest, the Quest logo, Foglight, and Join the Innovation are trademarks and registered trademarks of Quest Software Inc. in the U.S.A. and other countries. For a complete list of Quest Software trademarks, please visit our website at www.quest.com/legal. Red Hat, JBoss, the JBoss logo, and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the U.S. and other countries. CentOS is a trademark of Red Hat, Inc. in the U.S. and other countries. Fedora and the Infinity design logo are trademarks of Red Hat, Inc. Microsoft, .NET, Active Directory, Internet Explorer, Hyper-V, Office 365, SharePoint, Silverlight,SQL Server, Visual Basic, Windows, Windows Vista and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. AIX, IBM, PowerPC, PowerVM, and WebSphere are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Java, Oracle, Oracle Solaris, PeopleSoft, Siebel, Sun, WebLogic, and ZFS are trademarks or registered trademarks of Oracle and/or its affiliates in the United States and other countries. SPARC is a registered trademark of SPARC International, Inc. in the United States and other countries. Products bearing the SPARC trademarks are based on an architecture developed by Oracle Corporation. OpenLDAP is a registered trademark of the OpenLDAP Foundation. HP is a registered trademark that belongs to HewlettPackard Development Company, L.P. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. MySQL is a registered trademark of MySQL AB in the United States, the European Union and other countries. Novell and eDirectory are registered trademarks of Novell, Inc., in the United States and other countries. VMware, ESX, ESXi, vSphere, vCenter, vMotion, and vCloud Director are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions. Sybase is a registered trademark of Sybase, Inc. The X Window System and UNIX are registered trademarks of The Open Group. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Apple, iPad, iPhone, Mac OS, Safari, Swift, and Xcode are trademarks of Apple Inc., registered in the U.S. and other countries. Ubuntu is a registered trademark of Canonical Ltd. Symantec and Veritas are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. OpenSUSE, SUSE, and YAST are registered trademarks of SUSE LCC in the United States and other countries. Citrix, AppFlow, NetScaler, XenApp, and XenDesktop are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. PostgreSQL is a registered trademark of the PostgreSQL Global Development Group. MariaDB is a trademark or registered trademark of MariaDB Corporation Ab in the European Union and United States of America and/or other countries. Intel, Itanium, Pentium, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Debian is a registered trademark of Software in the Public Interest, Inc. OpenStack is a trademark of the OpenStack Foundation. Amazon Web Services, the "Powered by Amazon Web Services" logo, and "Amazon RDS" are trademarks of Amazon.com, Inc. or its affiliates in the United States and/or other countries. Infobright, Infobright Community Edition and Infobright Enterprise Edition are trademarks of Infobright Inc. POLYCOM®, RealPresence® Collaboration Server, and RMX® are registered trademarks of Polycom, Inc. All other marks and names mentioned herein may be trademarks of their respective companies.

 

About Us

Foglight® Change Analyzer 5.7.7

Developed for Foglight Management Server 5.9.4 / Foglight for Virtualization, Enterprise Edition 8.8.5

Release Notes

November 2018


Contents

Welcome to Foglight Change Analyzer

New in this release

Resolved issues and enhancements

Known issues

Third party known issues

Upgrade and compatibility

System requirements

Product licensing

Getting started with Foglight Change Analyzer

About Us


Welcome to Foglight Change Analyzer

Foglight® Change Analyzer allows you to track changes in your virtual environment and understand their potential impact on performance and availability. It captures and reports on changes to VMs, hosts, clusters, datastores, and resource pools within a selected environment. It also allows you to compare VMs to a "gold standard" VM or template and alerts you when changes cause their configurations to drift from the standard.

These Release Notes cover the resolved issues, known issues, workarounds, and other important information about the 5.7.7 release of Foglight Change Analyzer. Review all sections before starting the installation.

 


New in this release

This 5.7.7 release of Foglight Change Analyzer accompanies the release of Foglight for Virtualization, Enterprise Edition 8.8.5. It does not include any new features and improvements.

 


Resolved issues and enhancements

This 5.7.7 release of Foglight Change Analyzer accompanies the release of Foglight for Virtualization, Enterprise Edition 8.8.5. It does not include any resolved issues and enhancements.

 


Known issues

The following is a list of issues known to exist at the time of this release.

Defect ID

Known Issue

VFOG-12392

Modify the Add-Alarm dashboard to allow email notification when a new VM is created.

VFOG-12379

Add a virtual hard disk for a VM is not shown under change history.

VFOG-12268

Same events are processed multiple times and an incorrect retention policy is used.

VFOG-12125

Environment Overview: Highest impact changes dashboard is missing some changes.

VFOG-11179

Change Analyzer querying too many Events from DB.

VFOG-9602

Change Alarms stops displaying new added change alarms in Google® Chrome™.

 


Third party known issues

There are no known third-party issues specific to this release of Foglight Change Analyzer.

 


Upgrade and compatibility

The latest version of Foglight Change Analyzer is 5.7.7.

Foglight Change Analyzer 5.7.7 requires Management Server version 5.9.4, or Foglight for Virtualization, Enterprise Edition 8.7 or later. It also requires Foglight for VMware version 5.7.7.

To upgrade Foglight Change Analyzer to the latest version:

  1. Download the following packages from Quest Support Portal:
    • Foglight for VMware version 5.7.7 (which includes the DRP-5_7_7.car, Virtual-VMware-5_7_7.car and Virtual-VMware-Admin-5_7_7.car cartridge files)
    • Foglight Change Analyzer version 5.7.7 (which includes the CommonAnalytics-5_7_7.car and ChangeAnalyzer-5_7_7.car cartridge files)
    • Foglight Resource Optimizer Automation version 5.7.7 (which includes the OptimizerAutomation-5_7_7.car cartridge file)
    • Foglight Resource Optimizer version 5.7.7 (which includes the Optimizer-5_7_7.car and VMware-Optimizer-5_7_7.car cartridge files)
  2. On the Cartridge Inventory dashboard, install the following cartridge files. Do not remove the older version of these cartridges. Install the new versions over the older versions. The sequence of cartridge installation is important because of their dependencies:
    1. DRP-5_7_7.car
    2. OptimizerAutomation-5_7_7.car
    3. CommonAnalytics-5_7_7.car
    4. Virtual-VMware-5_7_7.car
      Note: After installing the Virtual-VMware-5_7_7.car cartridge, existing vCenter agents (VC agents) must be updated using the Update Agent button in the VMware Environment > Administration tab.
    5. Virtual-VMware-Admin-5_7_7.car
    6. VMware-Optimizer-5_7_7.car (recommended)
    7. Optimizer-5_7_7.car (recommended)
    8. ChangeAnalyzer-5_7_7.car

 

For cartridge installation instructions, see “Installing Foglight Cartridges” in the Foglight Administration and Configuration Help.

 

The following is a list of product versions and platforms compatible with this release.

Product Name

Product Version

Platform

Foglight Management Server 5.9.4 All platforms supported by this version of the Foglight Management Server
Foglight Agent Manager 5.9.4 All platforms supported by this version of the Foglight Agent Manager
Foglight For Virtualization, Enterprise Edition 8.8.5 All platforms supported by this version of the Foglight For Virtualization, Enterprise Edition

 


System requirements

Foglight Change Analyzer 5.7.7 can be installed on Foglight and comes installed on Foglight for Virtualization, Enterprise Edition 8.8.5.

For information about system requirements for this release, see section "Hardware requirements and guidelines" in the System Requirements and Platform Support Guide for the product you have installed.

 

Before installing Foglight Change Analyzer, ensure your system meets the following minimum hardware and software requirements:

Platform, Memory and Hard Disk Space The platform, memory, and hard disk space requirements for the monitored servers must match the Agent Manager requirements. For complete information, see the System Requirements and Platform Support Guide.
Operating System Foglight Change Analyzer can be installed on any supported Foglight Management Server or Foglight for Virtualization, Enterprise Edition configuration.

 


Product licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them. Foglight cartridges are also license-protected. While some cartridges are covered by the base Foglight license (such as Foglight Agent Manager cartridges and Foglight for Infrastructure), others may require an additional license. Foglight Change Analyzer is covered by the base Foglight for Virtualization Enterprise license.

To activate a trial or a purchased commercial license:

  1. On the navigation panel, under Dashboards, click Administration > Setup > Manage Licenses.
  2. Click Install.
  3. In the Install License dialog box, click Browse.
  4. In the file browser that appears, specify the location of the license file.
  5. In the Install License dialog box, click Install License.

 


Getting started with Foglight Change Analyzer

Contents of the release package

The Foglight Change Analyzer release package contains the following:

  1. Foglight Change Analyzer version 5.7.7 cartridge file:
    • ChangeAnalyzer-5_7_7.car
    • CommonAnalytics-5_7_7.car
  2. Product Documentation, including:
    • Foglight Change Analyzer User and Reference Guide (PDF and online help)
    • Foglight Change Analyzer Release Notes (this document)

Installation instructions

Foglight Change Analyzer 5.7.7 comes pre-installed and enabled on Foglight for Virtualization, Enterprise Edition 8.8.5.

 

Foglight Change Analyzer can be installed on the Foglight Management Server versions listed in the Upgrade and Compatibility section.

To install Foglight Change Analyzer:

  1. Download the following packages from Quest Support Portal:
    • Foglight for VMware version 5.7.7 (which includes the DRP-5_7_7.car, Virtual-VMware-5_7_7.car and Virtual-VMware-Admin-5_7_7.car cartridge files)
    • Foglight Change Analyzer version 5.7.7 (which includes the CommonAnalytics-5_7_7.car and ChangeAnalyzer-5_7_7.car cartridge files)
    • Foglight Resource Optimizer Automation version 5.7.7 (which includes the OptimizerAutomation-5_7_7.car cartridge file)
    • Foglight Resource Optimizer version 5.7.7 (which includes the Optimizer-5_7_7.car and VMware-Optimizer-5_7_7.car cartridge files)
  2. On the Cartridge Inventory dashboard, install and enable the following cartridge files. The sequence of cartridge installation is important because of their dependencies:
    1. DRP-5_7_7.car
    2. OptimizerAutomation-5_7_7.car
    3. CommonAnalytics-5_7_7.car
    4. Virtual-VMware-5_7_7.car
      Note: After installing the Virtual-VMware-5_7_7.car cartridge, existing vCenter agents (VC agents) must be updated using the Update Agent button in the VMware Environment > Administration tab.
    5. Virtual-VMware-Admin-5_7_7.car
    6. VMware-Optimizer-5_7_7.car (recommended)
    7. Optimizer-5_7_7.car (recommended)
    8. ChangeAnalyzer-5_7_7.car

For cartridge installation instructions, see “Installing Foglight cartridges” in the Foglight Administration and Configuration Help.

 

Additional resources

Additional information is available from the following:

Globalization

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan.

 


About Us

We are more than just a name

We are on a quest to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation™.

Our brand, our vision. Together.

Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.

Contacting Quest

For sales or other inquiries, visit www.quest.com/contact.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request.
  • View Knowledge Base articles.
  • Sign up for product notifications.
  • Download software and technical documentation.
  • View how-to-videos.
  • Engage in community discussions.
  • Chat with support engineers online.
  • View services to assist you with your product.

 


Copyright© 2018 Quest Software Inc.

Quest, the Quest logo, Foglight, and Join the Innovation are trademarks and registered trademarks of Quest Software Inc. in the U.S.A. and other countries. For a complete list of Quest Software trademarks, please visit our website at www.quest.com/legal. Red Hat, JBoss, the JBoss logo, and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the U.S. and other countries. CentOS is a trademark of Red Hat, Inc. in the U.S. and other countries. Fedora and the Infinity design logo are trademarks of Red Hat, Inc. Microsoft, .NET, Active Directory, Internet Explorer, Hyper-V, Office 365, SharePoint, Silverlight,SQL Server, Visual Basic, Windows, Windows Vista and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. AIX, IBM, PowerPC, PowerVM, and WebSphere are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Java, Oracle, Oracle Solaris, PeopleSoft, Siebel, Sun, WebLogic, and ZFS are trademarks or registered trademarks of Oracle and/or its affiliates in the United States and other countries. SPARC is a registered trademark of SPARC International, Inc. in the United States and other countries. Products bearing the SPARC trademarks are based on an architecture developed by Oracle Corporation. OpenLDAP is a registered trademark of the OpenLDAP Foundation. HP is a registered trademark that belongs to HewlettPackard Development Company, L.P. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. MySQL is a registered trademark of MySQL AB in the United States, the European Union and other countries. Novell and eDirectory are registered trademarks of Novell, Inc., in the United States and other countries. VMware, ESX, ESXi, vSphere, vCenter, vMotion, and vCloud Director are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions. Sybase is a registered trademark of Sybase, Inc. The X Window System and UNIX are registered trademarks of The Open Group. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Apple, iPad, iPhone, Mac OS, Safari, Swift, and Xcode are trademarks of Apple Inc., registered in the U.S. and other countries. Ubuntu is a registered trademark of Canonical Ltd. Symantec and Veritas are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. OpenSUSE, SUSE, and YAST are registered trademarks of SUSE LCC in the United States and other countries. Citrix, AppFlow, NetScaler, XenApp, and XenDesktop are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. PostgreSQL is a registered trademark of the PostgreSQL Global Development Group. MariaDB is a trademark or registered trademark of MariaDB Corporation Ab in the European Union and United States of America and/or other countries. Intel, Itanium, Pentium, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Debian is a registered trademark of Software in the Public Interest, Inc. OpenStack is a trademark of the OpenStack Foundation. Amazon Web Services, the "Powered by Amazon Web Services" logo, and "Amazon RDS" are trademarks of Amazon.com, Inc. or its affiliates in the United States and/or other countries. Infobright, Infobright Community Edition and Infobright Enterprise Edition are trademarks of Infobright Inc. POLYCOM®, RealPresence® Collaboration Server, and RMX® are registered trademarks of Polycom, Inc. All other marks and names mentioned herein may be trademarks of their respective companies.

 

We are more than just a name

Foglight® Change Analyzer 5.7.7

Developed for Foglight Management Server 5.9.4 / Foglight for Virtualization, Enterprise Edition 8.8.5

Release Notes

November 2018


Contents

Welcome to Foglight Change Analyzer

New in this release

Resolved issues and enhancements

Known issues

Third party known issues

Upgrade and compatibility

System requirements

Product licensing

Getting started with Foglight Change Analyzer

About Us


Welcome to Foglight Change Analyzer

Foglight® Change Analyzer allows you to track changes in your virtual environment and understand their potential impact on performance and availability. It captures and reports on changes to VMs, hosts, clusters, datastores, and resource pools within a selected environment. It also allows you to compare VMs to a "gold standard" VM or template and alerts you when changes cause their configurations to drift from the standard.

These Release Notes cover the resolved issues, known issues, workarounds, and other important information about the 5.7.7 release of Foglight Change Analyzer. Review all sections before starting the installation.

 


New in this release

This 5.7.7 release of Foglight Change Analyzer accompanies the release of Foglight for Virtualization, Enterprise Edition 8.8.5. It does not include any new features and improvements.

 


Resolved issues and enhancements

This 5.7.7 release of Foglight Change Analyzer accompanies the release of Foglight for Virtualization, Enterprise Edition 8.8.5. It does not include any resolved issues and enhancements.

 


Known issues

The following is a list of issues known to exist at the time of this release.

Defect ID

Known Issue

VFOG-12392

Modify the Add-Alarm dashboard to allow email notification when a new VM is created.

VFOG-12379

Add a virtual hard disk for a VM is not shown under change history.

VFOG-12268

Same events are processed multiple times and an incorrect retention policy is used.

VFOG-12125

Environment Overview: Highest impact changes dashboard is missing some changes.

VFOG-11179

Change Analyzer querying too many Events from DB.

VFOG-9602

Change Alarms stops displaying new added change alarms in Google® Chrome™.

 


Third party known issues

There are no known third-party issues specific to this release of Foglight Change Analyzer.

 


Upgrade and compatibility

The latest version of Foglight Change Analyzer is 5.7.7.

Foglight Change Analyzer 5.7.7 requires Management Server version 5.9.4, or Foglight for Virtualization, Enterprise Edition 8.7 or later. It also requires Foglight for VMware version 5.7.7.

To upgrade Foglight Change Analyzer to the latest version:

  1. Download the following packages from Quest Support Portal:
    • Foglight for VMware version 5.7.7 (which includes the DRP-5_7_7.car, Virtual-VMware-5_7_7.car and Virtual-VMware-Admin-5_7_7.car cartridge files)
    • Foglight Change Analyzer version 5.7.7 (which includes the CommonAnalytics-5_7_7.car and ChangeAnalyzer-5_7_7.car cartridge files)
    • Foglight Resource Optimizer Automation version 5.7.7 (which includes the OptimizerAutomation-5_7_7.car cartridge file)
    • Foglight Resource Optimizer version 5.7.7 (which includes the Optimizer-5_7_7.car and VMware-Optimizer-5_7_7.car cartridge files)
  2. On the Cartridge Inventory dashboard, install the following cartridge files. Do not remove the older version of these cartridges. Install the new versions over the older versions. The sequence of cartridge installation is important because of their dependencies:
    1. DRP-5_7_7.car
    2. OptimizerAutomation-5_7_7.car
    3. CommonAnalytics-5_7_7.car
    4. Virtual-VMware-5_7_7.car
      Note: After installing the Virtual-VMware-5_7_7.car cartridge, existing vCenter agents (VC agents) must be updated using the Update Agent button in the VMware Environment > Administration tab.
    5. Virtual-VMware-Admin-5_7_7.car
    6. VMware-Optimizer-5_7_7.car (recommended)
    7. Optimizer-5_7_7.car (recommended)
    8. ChangeAnalyzer-5_7_7.car

 

For cartridge installation instructions, see “Installing Foglight Cartridges” in the Foglight Administration and Configuration Help.

 

The following is a list of product versions and platforms compatible with this release.

Product Name

Product Version

Platform

Foglight Management Server 5.9.4 All platforms supported by this version of the Foglight Management Server
Foglight Agent Manager 5.9.4 All platforms supported by this version of the Foglight Agent Manager
Foglight For Virtualization, Enterprise Edition 8.8.5 All platforms supported by this version of the Foglight For Virtualization, Enterprise Edition

 


System requirements

Foglight Change Analyzer 5.7.7 can be installed on Foglight and comes installed on Foglight for Virtualization, Enterprise Edition 8.8.5.

For information about system requirements for this release, see section "Hardware requirements and guidelines" in the System Requirements and Platform Support Guide for the product you have installed.

 

Before installing Foglight Change Analyzer, ensure your system meets the following minimum hardware and software requirements:

Platform, Memory and Hard Disk Space The platform, memory, and hard disk space requirements for the monitored servers must match the Agent Manager requirements. For complete information, see the System Requirements and Platform Support Guide.
Operating System Foglight Change Analyzer can be installed on any supported Foglight Management Server or Foglight for Virtualization, Enterprise Edition configuration.

 


Product licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them. Foglight cartridges are also license-protected. While some cartridges are covered by the base Foglight license (such as Foglight Agent Manager cartridges and Foglight for Infrastructure), others may require an additional license. Foglight Change Analyzer is covered by the base Foglight for Virtualization Enterprise license.

To activate a trial or a purchased commercial license:

  1. On the navigation panel, under Dashboards, click Administration > Setup > Manage Licenses.
  2. Click Install.
  3. In the Install License dialog box, click Browse.
  4. In the file browser that appears, specify the location of the license file.
  5. In the Install License dialog box, click Install License.

 


Getting started with Foglight Change Analyzer

Contents of the release package

The Foglight Change Analyzer release package contains the following:

  1. Foglight Change Analyzer version 5.7.7 cartridge file:
    • ChangeAnalyzer-5_7_7.car
    • CommonAnalytics-5_7_7.car
  2. Product Documentation, including:
    • Foglight Change Analyzer User and Reference Guide (PDF and online help)
    • Foglight Change Analyzer Release Notes (this document)

Installation instructions

Foglight Change Analyzer 5.7.7 comes pre-installed and enabled on Foglight for Virtualization, Enterprise Edition 8.8.5.

 

Foglight Change Analyzer can be installed on the Foglight Management Server versions listed in the Upgrade and Compatibility section.

To install Foglight Change Analyzer:

  1. Download the following packages from Quest Support Portal:
    • Foglight for VMware version 5.7.7 (which includes the DRP-5_7_7.car, Virtual-VMware-5_7_7.car and Virtual-VMware-Admin-5_7_7.car cartridge files)
    • Foglight Change Analyzer version 5.7.7 (which includes the CommonAnalytics-5_7_7.car and ChangeAnalyzer-5_7_7.car cartridge files)
    • Foglight Resource Optimizer Automation version 5.7.7 (which includes the OptimizerAutomation-5_7_7.car cartridge file)
    • Foglight Resource Optimizer version 5.7.7 (which includes the Optimizer-5_7_7.car and VMware-Optimizer-5_7_7.car cartridge files)
  2. On the Cartridge Inventory dashboard, install and enable the following cartridge files. The sequence of cartridge installation is important because of their dependencies:
    1. DRP-5_7_7.car
    2. OptimizerAutomation-5_7_7.car
    3. CommonAnalytics-5_7_7.car
    4. Virtual-VMware-5_7_7.car
      Note: After installing the Virtual-VMware-5_7_7.car cartridge, existing vCenter agents (VC agents) must be updated using the Update Agent button in the VMware Environment > Administration tab.
    5. Virtual-VMware-Admin-5_7_7.car
    6. VMware-Optimizer-5_7_7.car (recommended)
    7. Optimizer-5_7_7.car (recommended)
    8. ChangeAnalyzer-5_7_7.car

For cartridge installation instructions, see “Installing Foglight cartridges” in the Foglight Administration and Configuration Help.

 

Additional resources

Additional information is available from the following:

Globalization

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan.

 


About Us

We are more than just a name

We are on a quest to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation™.

Our brand, our vision. Together.

Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.

Contacting Quest

For sales or other inquiries, visit www.quest.com/contact.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request.
  • View Knowledge Base articles.
  • Sign up for product notifications.
  • Download software and technical documentation.
  • View how-to-videos.
  • Engage in community discussions.
  • Chat with support engineers online.
  • View services to assist you with your product.

 


Copyright© 2018 Quest Software Inc.

Quest, the Quest logo, Foglight, and Join the Innovation are trademarks and registered trademarks of Quest Software Inc. in the U.S.A. and other countries. For a complete list of Quest Software trademarks, please visit our website at www.quest.com/legal. Red Hat, JBoss, the JBoss logo, and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the U.S. and other countries. CentOS is a trademark of Red Hat, Inc. in the U.S. and other countries. Fedora and the Infinity design logo are trademarks of Red Hat, Inc. Microsoft, .NET, Active Directory, Internet Explorer, Hyper-V, Office 365, SharePoint, Silverlight,SQL Server, Visual Basic, Windows, Windows Vista and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. AIX, IBM, PowerPC, PowerVM, and WebSphere are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Java, Oracle, Oracle Solaris, PeopleSoft, Siebel, Sun, WebLogic, and ZFS are trademarks or registered trademarks of Oracle and/or its affiliates in the United States and other countries. SPARC is a registered trademark of SPARC International, Inc. in the United States and other countries. Products bearing the SPARC trademarks are based on an architecture developed by Oracle Corporation. OpenLDAP is a registered trademark of the OpenLDAP Foundation. HP is a registered trademark that belongs to HewlettPackard Development Company, L.P. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. MySQL is a registered trademark of MySQL AB in the United States, the European Union and other countries. Novell and eDirectory are registered trademarks of Novell, Inc., in the United States and other countries. VMware, ESX, ESXi, vSphere, vCenter, vMotion, and vCloud Director are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions. Sybase is a registered trademark of Sybase, Inc. The X Window System and UNIX are registered trademarks of The Open Group. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Apple, iPad, iPhone, Mac OS, Safari, Swift, and Xcode are trademarks of Apple Inc., registered in the U.S. and other countries. Ubuntu is a registered trademark of Canonical Ltd. Symantec and Veritas are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. OpenSUSE, SUSE, and YAST are registered trademarks of SUSE LCC in the United States and other countries. Citrix, AppFlow, NetScaler, XenApp, and XenDesktop are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. PostgreSQL is a registered trademark of the PostgreSQL Global Development Group. MariaDB is a trademark or registered trademark of MariaDB Corporation Ab in the European Union and United States of America and/or other countries. Intel, Itanium, Pentium, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Debian is a registered trademark of Software in the Public Interest, Inc. OpenStack is a trademark of the OpenStack Foundation. Amazon Web Services, the "Powered by Amazon Web Services" logo, and "Amazon RDS" are trademarks of Amazon.com, Inc. or its affiliates in the United States and/or other countries. Infobright, Infobright Community Edition and Infobright Enterprise Edition are trademarks of Infobright Inc. POLYCOM®, RealPresence® Collaboration Server, and RMX® are registered trademarks of Polycom, Inc. All other marks and names mentioned herein may be trademarks of their respective companies.

 

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