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Foglight for Exchange 5.7.2 - User and Reference Guide

Navigation basics Exploring the Foglight for Exchange dashboards Managing Exchange agents Reporting on your Exchange environment Foglight for Exchange views
Role views Exchange Server views Site views Cluster views Description of Embedded views
Agent State view Alarms view Auto Attendant Calls view Auto Attendant Directory Access view Auto Attendant General view Auto Attendant Transfers view Cached LDAP Searches/sec view CAS AB Load view CAS AB Service view CAS ActiveSync view CAS Control Panel Load view CAS Load view CAS OAB Download view CAS RPC Client Access view CAS RPC Client Access Load view CAS RPC HTTP view Client Access Features view Cluster Database Details view Cluster Storage Group Details view Cluster Summary and Resource Information view Cluster Summary view Clusters Listing view CPU view Disk view Domain Controllers view Edge Agent view Edge Transport Features view Exchange Roles Server Summary view Exchange Server Roles view (reference information) Exchange Servers in This Cluster view Exchange Servers view (Exchange Cluster Environment Summary) Exchange Servers view Host Monitor view Hub Transport Features view IP Address view Mailbox Features view Mailbox Store Assistant view Managed Availability Recovery Action Results view Memory view Network view Processes LDAP Read Time view Resource Utilization view Roles Listing view Roles Explorer view Role Features State view Roles Top 3 view Server Health view Server Listing view Servers in Site view Servers In This Site view Site By Category view Site Listing view Store Calendar Attendant view Store Client Search view Store Content Indexing view Store Database view Store Public Load view Store Resource Booking view Store RPC Client Throttling view Store Transport view Store User Load view Summary and Resource Information view Top 3 CPU Consumers view Top 3 Memory Consumers view Top 3 Network Consumers view Top 3 Storage Consumers view Total LDAP Read Time On All DCs view Total Long-Running LDAP Operations On All DCs view Transport Dumpster view Transport Edge Sync view Transport Extensibility Agent view Transport Load Store Drivers view Transport Queues view UM Availability view UM Call Answer General view UM Call Answer view UM Fax view UM General Current view UM General view UM Subscriber Access Calendar view UM Subscriber Access Directory view UM Subscriber Access General view UM Subscriber Access Message view Unified Messaging Features view Windows Services view
Foglight for Exchange rules Running diagnostic tests Managing Exchange metrics

Configuring the agent to log on as a service

Monitoring agent accounts must be assigned the Log on as a service policy, otherwise the data collection is disabled and results in the following error:

The remote service is not running, so data collection that depends on this service will not be available. Check that the agent account has the Log on as a Service right.

This error may be generated if the monitoring agent uses an account that does not have permissions granted to use this policy, or if the ..\Windows\RemoteCommandService.exe file or the Quest Remote Command Service are corrupted or missing.

Permissions to access this policy can be granted using the Group Policy Management Editor in the monitored environment.

To configure the agent to log on as a service:
1
Start the Group Policy Management Editor. In the Control Panel, click Administrative Tools > Group Policy Management.
2
In the Group Policy Management Editor window that appears, in the left pane, click Default Domain Policy > Computer Configuration > Windows Settings > Security Settings > Local Policies > User Rights Assignment.
3
In the right pane, locate the Log on as a service policy.
4
Double-click the Log on as a service policy.
The Log on as a service Properties dialog box appears.
5
Click Add User or Group.
The Select Users, Computers, Service Accounts, or Groups dialog box appears.
6
Add the account used by the agent to access the monitored environment, and click OK.
7
In the Log on as a service Properties dialog box, click OK.
8
On the monitored server, delete the ..\Windows\RemoteCommandService.exe file.
9
Deactivate and activate the monitoring agent.

Managing Exchange metrics

Exchange agents collect metrics by default which are then displayed throughout the Foglight for Exchange views. In addition, Exchange agents can be configured to collect other metrics in addition to those being collected by default.

 
* 
IMPORTANT: Enabling optional metric collections may impact performance. It is recommended to only enable the collection groups required to pinpoint a specific issue and then disable the metric collections for these collection groups once the issue is found/resolved.

Foglight for Exchange provides an additional dashboard that can be used to view and manage metrics that can be optionally collected by an Exchange agent. Optional Exchange metrics can only be enabled or disabled using this new dashboard. However, data collection schedules can be modified using any of the following dashboards:

•
Agent Status dashboard (Dashboards > Administration > Agents > Agent Status)
•
Agent Properties dashboard (Dashboards > Administration > Agents > Agent Properties)
•
Exchange Metrics Management Dashboard (Dashboards > Exchange Environment > Administration tab > Metrics Management)
 
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NOTE: When using the default data collection schedule (defaultSchedule), you can use the Agent Status, Agent Properties or Metric Management dashboard to modify a data collection interval. However, when using a user-defined data collection schedule, you must use the Agent Status or Agent Properties dashboard to modify a data collection interval.

This section describes the components on the Exchange Metrics Management dashboard. It also provides procedures for enabling and disabling metric collections and for modifying the data collection interval to be used to collect metrics.

For details, see these topics:

•
Agent Status and Agent Properties dashboards
•
Exchange Metrics Management dashboard
•
Managing Exchange metrics

Agent Status and Agent Properties dashboards

The Agent Status and Agent Properties dashboards allow you to edit an agent’s properties. Use the Data Collection Scheduler setting on these dashboards to modify the data collection schedule to be used to collect performance metrics.

Figure 52. Data Collection Scheduler

Use the controls in this panel as described in the following table.

 
Table 164. Data Collection Scheduler controls
Control
Description

Collector Config

Specifies the data collection schedule to be used to collect performance metrics.

Edit

Select this button to edit the data collection schedule selected in the Collector Config field.

Clone

Select this button to create a copy of the data collection schedule selected in the Collector Config field. This schedule can then be used as a basis for creating a new data collection schedule.

Delete

Select this button to delete the data collection schedule selected in the Collector Config field.

Exchange Metrics Management dashboard

The Exchange Metrics Management dashboard lists the metrics that can be optionally collected by an Exchange agent. Using this dashboard, you can enable these metrics to pinpoint specific performance issues or to modify the interval to be used to collect data.

The metrics displayed on the Exchange Metrics Management dashboard are divided into the following components

•
Sections show the metric collections that are configurable for Exchange agents. Using the Metrics Management dashboard, you can modify the interval and time unit for each section which defines when data is to be collected.
•
Collection Groups contain the individual metrics. Using the Metrics Management dashboard, you can enable or disable collection groups. Once enabled, you can also specify to display the collected metrics in a collection group on the Exchange views.
 
* 
NOTE: The content of the Metrics Management dashboard is attached to the default data collection schedule (defaultSchedule) property for an agent. If a user-defined data collection schedule is being used to collect metrics, you must use the Data Collection Scheduler setting on an agent’s properties page to manage the data collection schedule.
NOTE: The metrics that are collected and displayed by default are NOT displayed on the Exchange Metrics Management dashboard, because they cannot be disabled.
Figure 53. Exchange Metrics Management dashboard

The Exchange Metrics Management dashboard contains the following information for each collection metric:

 
Table 165. Exchange Metrics Management dashboard
Column
Description

Name

Lists the Exchange Collections and when expanded, the sections, collection groups and individual metrics included in each collection group.

To expand the Exchange Collections to display the sections, collection groups and individual metrics, click the expansion box to the far left of the collection, section or collection group name.

Section

Displays the interval and time unit to be used to collect data. By default, the interval and time unit displayed are the default settings defined in the defaultSchedule.

NOTE: Changing the interval or time unit on the Metrics Management dashboard will also change the collection interval for the corresponding collector on the Agent Properties page.

Collection Group

Indicates whether the metrics in the collection group are to be collected and/or displayed.

•
Collecting - A green check mark in this column indicates that the metrics in the collection group are to be collected.
•
Display - A green check mark in this column indicates that the metrics in the collection group are to be displayed.
NOTE: You can only enable the display after the collecting flag has been enabled for a collection group.

Description

Displays a brief description of each section, collection group, and individual metric.

Use the buttons on this dashboard as described in the following table.

 
Table 166. Exchange Metrics Management dashboard buttons
Button
Description

Displays the Exchange Default Metrics dialog which contains a list of all the metrics being collected and displayed by default.

Saves changes made to any setting on the Metrics Management page.

Rolls back unsaved changes made to any settings on the Metrics Management page to their original values.

Resets the collection group settings (Collecting and Display) for the metrics in all manually enabled collection groups.

Enables the display of the metrics in all manually enabled collection groups.

NOTE: You can only enable the display after the collecting flag has been enabled for a collection group.

Disables the display of the metrics in all manually enabled collection groups.

Use the search control to filter the information displayed on the Metrics Management dashboard.

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