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KACE Systems Management Appliance 15.0 - Administration Guide

About the KACE Systems Management Appliance Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Managing user notifications Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring session timeout settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Enable API Access for the appliance Disable API Access for the appliance Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings Configuring Content Security Policy
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Deploying the KACE Agent to managed devices Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Work with Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Registering KACE Agent with the appliance Provisioning the KACE Agent Manually deploying the KACE Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates About Remote Control Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Using Task Chains
Patching devices and maintaining security
Using the Security Dashboard About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Windows Feature Updates Managing Dell devices and updates Managing Linux package upgrades Manage quarantined file attachments
Using reports and scheduling notifications Monitoring devices
Getting started with monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the appliance
Appendixes Glossary About us Legal notices

About the Inventory Dashboard widgets

About the Inventory Dashboard widgets

Inventory Dashboard widgets provide overviews of managed devices for the organization or appliance, as selected.

This section describes the widgets available on the Inventory Dashboard. If the Organization component is enabled on your appliance, the widgets show the information for the selected organization at the Admin level and for the appliance at the System level.

This dashboard provides a high-level overview of your device usage. Use it to quickly review the state of your devices and look for any indicators that can improve your device inventory. For example, you can focus on the device disk capacity and reassign resources where they are most needed.

Widget

Description

Device Reports

This widget contains links to common inventory reports. Use them to quickly generate a specific report, such as Devices by memory, Devices by OS, and others.

Connections

This widget shows the number of connections to the appliance web server. A high number indicates a high load on the server, which might reduce appliance response time. If the Organization component is enabled on your appliance, the widget shows the information for the selected organization.

Device Check-In Rate

This widget displays the number of devices that have connected to the appliance in the past 60 minutes. If the Organization component is enabled on your appliance, this widget is available at the System level.

Provisioning

This widget shows the status of KACE Agent provisioning or installation tasks. If the Organization component is enabled on your appliance, the widget shows the information for the selected organization.

Shortcuts

This widget contains links to common Inventory pages and wizards. Use them to quickly navigate to specific pages, such as the Agent Provisioning Assistant, the Discovery Schedules page, and others.

Agent Version Counts

This widget show the counts of agents for each version. This information can be useful during an upgrade.

Inventory Counts

This widget displays the counts of devices associated with each device management method, such as Agent Managed, Agentless, and others. It also shows the number of Agents that have been updated in the last eight hours.

Devices by Disk Capacity

This widget shows a donut chart, where each section of the chart indicates the percentage of free disk space on the managed devices. Clicking the widget title displays a report with links to the associated devices. Hovering over each section of the chart displays the percentage of managed devices that have the selected percentage of free disk space. For example, if you hover over the red part of the chart, the widget displays the percentage of devices whose free disk space is lower than 25%.

Managed Operating Systems

This widget shows the percentage of managed devices that are running each operating system. If the Organization component is enabled on your appliance, this widget shows the percentage of devices in the selected organization.

Provision Platforms

This widget shows the percentage of operating systems installed on Agent-managed devices. If the Organization component is enabled on your appliance, the widget shows the information for the selected organization.

Devices By Manufacturer

This widget shows the top device manufacturers represented in device inventory. If the Organization component is enabled on your appliance, this widget shows the percentage of devices in the selected organization.

Devices By Model

This widget shows the top device models represented in the device inventory. If the Organization component is enabled on your appliance, this widget shows the percentage of devices in the selected organization.

Devices By Memory

This widget shows a bar chart, where each bar represents a number of devices that have an indicated amount of RAM installed on them.

Devices By Processor

This widget shows a bar chart, where each bar represents a number of devices that have a specific processor configuration.

Devices By Subtype

This widget shows a donut chart, where each section of the chart indicates the percentage of the managed devices by device subtype.

VMware Device Counts

This widget shows the counts of each VMware device type, such as vCenters, ESXi hosts, virtual machines, and provisioned virtual machines. Clicking the widget title displays the Devices list page.

VMware Device Reports

This widget contains links to five popular VMware inventory reports. Clicking the widget title displays the Reports list page with the Virtual Infrastructure filter applied.

VMware ESXi Device By Status

This widget displays a donut chart showing the current status of ESXi devices. There are four possible values: OK, Warning, Error and Unknown. Clicking the widget title displays a new VMware inventory report that lists all ESXi devices by current status.

VMware ESXi Version Counts

This widget shows the counts of the top five ESXi versions. Clicking the widget title displays a new VMware inventory report that shows all ESXi devices by version.

Customize the Inventory Dashboard

Customize the Inventory Dashboard

You can customize the Inventory Dashboard to show or hide widgets as needed.

1.
Go to the Inventory Dashboard.
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click Devices.
2.
Hover over the widget, then use any of the following buttons:
◦
: Refresh the information in the widget.
◦
: Display information about the widget.
◦
: Edit the widget.
◦
: Remove the widget.
◦
: Resize the widget.
◦
: Drag the widget to a different position on the page.
3.
The widgets are editable, allowing you to filter the information that they display. To edit a widget, click and in the dialog box that appears, provide the required information. You can edit the chart type. Based on the chart type you select here from the drop down list, the relevant fields populate.
4.
Click the button in the top-right corner of the page to view the list of available widgets.
For information on how to add widgets to the dashboard refer Adding a Widget to Inventory Dashboard

Work with Inventory Dashboard

Work with Inventory Dashboard

Setting an Inventory Dashboard
Adding a Widget to Inventory Dashboard
Emailing Inventory Dashboard
Refreshing Inventory Dashboard Data Manually

When you click the icon, the dashboard settings panel displays. You get to see the following options:

Dashboard Name

Description

Dashboard Settings

You can customize the look and feel of the widgets. For more information, refer to Setting an Inventory Dashboard

Add Widget

You can add a new widget. For more information, refer to Adding a Widget to Inventory Dashboard

Email Dashboard

You can share the dashboard through email. For more information, refer to Emailing Inventory Dashboard

Force Refresh

You can refresh all the widget data on the dashboard. For more information, refer to Refreshing Inventory Dashboard Data Manually

Setting an Inventory Dashboard

Setting an Inventory Dashboard

You can customize the look and feel of the widgets and the dashboards.

You can change the color used in the dashboard charts, edit the dashboard name and its description, change the display of the widgets.

To customize a dashboard,

1.
Click the icon to open the Dashboard Settings panel.
2.
Make changes to the fields as required:

Fields

Description

Name

Add/Edit name for the dashboard. This is displayed on the dashboard.

Description

Add/Edit description of the dashboard. This describes the dashboard.

Choose Your Colors

Click on the color selector to choose your dashboard chart colors. Drag and drop the colors to arrange them in the desired order. The colors at the top of the list will be used first by each chart.

Layout

Chose one of the layout options. The widgets and other elements are displayed in the selected layout.

3.
Click Save.
The changes gets reflected on the dashboard.
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