1 |
In the Navigation pane, click Support Diagnostics. |
2 |
On the Support Diagnostics page, type a valid Service Request number in the field SR Number. The SR Number must be a seven-digit number. This field is optional. |
3 |
In the Client List table, you can view all the NetVault clients that are added to the server. The table also displays Virtual Clients. |
• |
Status: Displays the status icons, which indicate the type of client and whether the client is online or offline. |
• |
Client: Displays the NetVault name assigned to the client. |
• |
Version: Displays the NetVault version installed on the machine. |
• |
Description: Displays the client description. |
6 |
In the Client List table, select the client (s) that you want to collect the diagnostic data, and click Download. You can select up to five NetVault clients. |
NOTE: The Download button is enabled only when the SR Number field is blank or has a valid seven-digit number. |
1 |
In the Navigation pane, click Support Diagnostics. |
2 |
On the Support Diagnostics page, type a valid Service Request number in the field SR Number. The SR Number must be a seven-digit number. This field is mandatory. |
3 |
In the Client List table, you can view all the NetVault clients that are added to the server. The table also displays Virtual Clients. |
• |
Status: Displays the status icons, which indicate the type of client and whether the client is online or offline. |
• |
Client: Displays the NetVault name assigned to the client. |
• |
Version: Displays the NetVault version installed on the machine. |
• |
Description: Displays the client description. |
6 |
In the Client List table, select the client (s) that you want to collect the diagnostic data, and click Upload. You can select up to five NetVault clients. |
The deviceconfig utility is a console application that can be used to configure advanced device settings for all types of tape libraries and drives. This utility is automatically installed on the NetVault Server and Client machines.
The deviceconfig utility is located in the “bin” directory under the NetVault installation directory.
To use this utility, you must be logged-in with Administrator privileges on Windows machine and root user privileges on Linux and UNIX.
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