If Agent-managed devices do not appear in inventory, verify Agent and appliance configuration.
msiexec /qn /i ampagent-6.x.xxxxx-x86.msi HOST=my_kace_sma
32-bit systems: "C:\Program Files\Quest\KACE\AMPTools" host=my_kace_sma
64-bit systems: "C:\Program Files (x86)\Quest\KACE\AMPTools" host=my_kace_sma
/Library/Application\ Support/Quest/KACE/bin/AMPTools host=my_kace_sma
/opt/quest/kace/bin/AMPTools host=my_kace_sma
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Verify that you are able to ping the appliance, and reach it through a web browser at http://appliance_hostname. |
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If, after verifying these items, the Agent still fails to connect to the appliance, contact Quest Support at https://support.quest.com/contact-support.
You can obtain warranty information for any managed Dell device in your inventory from the Administrator Console.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
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The warranty information is updated immediately.
You can access the Dell Support website to renew warranties on Dell devices in inventory.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
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