Organization user accounts provide the credentials that enable users to log in to the Administrator Console or User Console and access components based on the user role assigned to their account. You can add or edit user roles and user accounts as needed.
Organization user accounts authenticate users locally on the appliance. To use an LDAP server for user authentication, see Using an LDAP server for user authentication.
User Roles are assigned to user accounts to control access to the Administrator Console and User Console. You can add or edit User Roles as needed.
If the Organization component is enabled on your appliance, the permissions available to User Roles depends on the Organization Role assigned to the organization. See Managing Organization Roles and User Roles.
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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If you want this role to be a default role for new roles, select the Default role for new users check box. |
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In the Description field, provide a brief description of the role, such as Used for Service Desk Administrators. |
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TIP: When a Smart Label is associated with a role, this is indicated on the Smart Labels list, in the Name column. |
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To grant access only to devices associated with a specific label, click Restrict to Labels, and select a label, as required. |
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The Roles page appears. When a user who is assigned to the role logs in, the appliance component bar shows the available features.
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a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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(Required) The name the user types in the Login ID field on the login page. If you are editing the default admin account, you can change the login name, however use caution when changing the login and password of the admin account. The admin account login names and passwords on all linked appliances and organizations must be the same if you want to switch between them using the drop-down list in the top-right corner of the Administrator Console. The drop-down list shows only those appliances and organizations whose admin account login names and passwords are the same. | |||||||||
One or more additional emails the user has access to. Separate multiple entries with commas. | |||||||||
The code of the financial department associated with the user. | |||||||||
Any additional information about the user or the user’s account. | |||||||||
(Required) The role associated with the user. Roles are assigned to user accounts to control access to the Administrator Console and User Console. Default system roles include:
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The locale that is displayed when the user logs in to the Administrator Console or the User Console. | |||||||||
The queue used as the default for Service Desk tickets submitted by the user. | |||||||||
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To assign a device to a user, click |
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